ChartSpan partners with Health Systems, Hospitals, and providers to better manage their Medicare patients with chronic illnesses, through an approach that combines technology and people. As the SVP of Operations, I lead business operations and product execution across Client Success, Clinical Operations, Enrollment, Implementation, Training, and Quality Assurance, driving alignment with corporate strategy.

*Previously McKesson*A healthcare technology company offering software, analytics, and technology-enabled services.• Manage the revenue cycle for over 60 hospital outreach and independent laboratories across the country, resulting in $20m+ dollars in revenue for the company • Develop and maintain relationships with decision makers that result in additional sales opportunities and contracts for the company• Lead clients through industry changes, positioning labs for growth despite reductions in reimbursement• Monitor clients’ accounts receivables, claim denials, and payor activity to identify trends and proactively position clients for profitable futures • Develop and execute internal action plans that will improve key performance indicators by leading initiatives with over 300 team members • Build SAP Business Objects reports that utilize big data to communicate a story to high level executives • Supervise a team of 13 client managers and analysts

A two surgeon practice that has multiple locations to serve the needs of patients in the Lowcountry.• Directed ongoing strategic marketing efforts aimed at changing referral patterns of doctors -Formed “Loyalty Group” recognizing our top 10 referring offices and established annual privileges for the doctor, the staff, and their patients -Created the “Young Dentist Networking Group” to identify educational opportunities for the practice and therefore develop a profitable relationship with the young providers • Managed continuing education (CE) events: solicited sponsorship, recruited attendees, and provided on-site supervision of staff -Initial study club resulted in an increase in participant referral fees by 128%

Healthcare marketing and communications company supporting the pharmaceutical industry.• Spearheaded business development efforts associated with the company • Authored outgoing marketing materials, website content, and project proposals/budgets • Successfully diversified the corporate family’s portfolio by landing business with new pharmaceutical companies, medical associations, and non-medical entities • Created a patient screening tool currently used by long-term care facilities across the country • Supervised and trained conference coordinators and traveling on-site managers • Promoted four times within three years of employment