As the Director of Customer Service Operations at DeliverThat, I oversee a high-performing team responsible for managing a robust customer support operation across the United States. My expertise lies in scaling operations, optimizing processes, and building strong customer relationships. I am passionate about leveraging technology to enhance efficiency and deliver exceptional customer experiences. With over 14 years of experience in Business and Operations Management, I am a seasoned leader with a proven track record in driving operational excellence and customer satisfaction. Continuously focused on quality, efficiency, and customer satisfaction!