Sarah C. Email & Phone Number

Melbourne, Vic, Au

Australia

- Provide daily network status reports to the operations team.- Create monthly metrics and reporting of service desk tickets.- Provide direction on IT support issues, and keep appropriate staff informed of issues or concerns.- Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries. - --- -- Escalate issues to appropriate teams as necessary.- Troubleshoot independently and resolve certain levels of IT support issues.- Develop standard operating processes and procedures to promotes consistency.- Receive, prioritize, document and actively resolve end user help requests and Incidents.- Analyze IT incident reports and service requests to identify trends.

Melbourne, Victoria, Australia

- Provide daily network status reports to the operations team.- Create monthly metrics and reporting of service desk tickets.- Provide direction on IT support issues, and keep appropriate staff informed of issues or concerns.- Receive, manage and help to resolve online, chat and phone initiated technical issues and inquiries. - --- -- Escalate issues to appropriate teams as necessary.- Troubleshoot independently and resolve certain levels of IT support issues.- Develop standard operating processes and procedures to promotes consistency.- Receive, prioritize, document and actively resolve end user help requests and Incidents.- Analyze IT incident reports and service requests to identify trends.

Melbourne, Victoria, Australia

• Listening and responding to enquiries via inbound and outbound phone calls• Updating member policies• Providing quality information about individual membership or products and services• Investigating claims enquiries• Utilising systems to navigate membership details• Ensuring compliance with relevant government legislation• Answering provider queries• Provide hospital and extras benefit cover checks• Handling sensitive situations/distressed clients

Melbourne, Victoria, Australia

Client management and caseload organizationCommunicating and teaching systems to clientsDiary managementClaims submissions and processingWage Subsidy negotiationsAdministrative duties

Melbourne, Victoria, Australia

Client management, including diary management, referrals and reverse marketingUse of Government systems and adhering to government protocols Conflict resolution and diffusing difficult situationsAssisting clients in seeking / keeping employment Building / creating resumes and cover letters Ensuring clients meet their mutual obligations to received their benefits Marketing / cold calling potential employers / vacancies Addressing client or employer enquiries via face to face, phone or email Answering phone calls and emails in a professional / timely manner Deal with difficult clients (under influence, aggression etc) Meeting / exceeding KPI targets monthly

Australia

Data management and organization, including confidential documentation and information, especially utilizing Excel and other administrative software.Respond to telephone calls assisting and directing as necessary whilst maintaining a professional, friendly and communicative manner. Actively solve problems and coach Bike Sales teams through new systems and any issues that may arise in the software, during sales and contract creation.Liaising with staff members from other departments, demonstrating active problem solving and working under pressure in a fast paced environment. Instocking and selling out motorbikes from the RDMS system, including payment for purchases and clearing all waiting accounts

Victoria, Australia

Perform opening and closing procedures including statistical reports, daily analysis, and banking and balancing of all currency incurred during the day.Safe Management including change orders and all subsequent counting, maintaining and issuing of change to staffTraining, supervising and directing staffDe-escalation and management of customer complaintsScheduling,payroll and roster managementInventory investigationsAccepting and distributing Inter-Branch Transfers of stock and productMaintain store budgets based on performance and react accordingly

Victoria

Perform opening and closing procedures, meeting strict KPI’sScheduling – roster managementStock Management Supervising and Training staff

South Australia, Australia

Adhere to and promote government procedures and protocolsManage, maintain and handle large sums of moneyRespect high levels of confidentiality and privacy for client and business information