As the Head of Operations and Sales for Canberra’s pioneering short-term rental management agency, I oversee the daily operations and activities that drive our success. My role involves seamless communication and coordination with management, staff, contractors, and clients to ensure the highest standards of service and operational efficiency.Key responsibilities include:* Leading and supervising a dynamic team to deliver exceptional property management services.* Developing and implementing quality assurance protocols to maintain and enhance service standards.* Continuously optimising business-critical processes to improve efficiency and client satisfaction.* Managing stakeholder relationships to foster a collaborative and productive work environment.* Strategising and executing initiatives to support the growth and scalability of our operations.* Driving business development efforts to identify and capitalize on new opportunities for growth.With a strong focus on operational excellence and sales growth, I am dedicated to driving continuous improvement and innovation in our agency’s offerings, ensuring we remain at the forefront of the industry.Communications with management, staff, contractors and clients to ensure proper operations on the business. Constantly developing, implementing and maintaining quality assurance protocols as well as enhance and sustain existing business critical processes.

As the buyer for all warehouses at ILG Australia, a leading liquor wholesaling company, I spearheaded strategic procurement initiatives to optimize inventory levels and ensure timely product availability. Leveraging market insights and supplier relationships, I negotiated contracts to secure favourable pricing terms and maintain competitive advantage in the industry.Additionally, I served as the pricing analyst, utilising data-driven approaches to refine pricing strategies and maximise profitability. By conducting comprehensive market analysis and monitoring industry trends, I identified opportunities to optimise pricing structures and drive revenue growth.

As a member of the procurement and pricing team at ILG Australia, I contributed to managing procurement processes and navigating government pricing changes for the company. Collaborating closely with senior buyers, I played a vital role in optimising inventory levels and ensuring timely product availability across all warehouses.Within procurement, I supported initiatives by conducting market research and assisting in negotiations with suppliers to secure favorable pricing terms. Additionally, I aided in monitoring inventory levels and maintained relationships with suppliers to ensure smooth operations.In addition, I supported pricing analysis efforts as part of the team, utilising market data to refine pricing strategies and adapt to government pricing changes (CPI).

As an Accounts & Logistics Coordinator at Poole's Rock Wines, I was entrusted with pivotal responsibilities, including inventory control, stock management, accounts receivable, and liaising with businesses purchasing wine from us. In this role, I ensured the seamless flow of operations, guaranteeing that inventory levels were optimised to meet demand while closely managing accounts receivable to maintain financial stability.My dedication to precision and efficiency allowed me to navigate the complexities of logistics coordination with ease, contributing to the smooth functioning of Poole's Rock Wines operations. With a focus on maintaining accurate financial records and fostering strong relationships with clients, I played an integral part in supporting the company's growth and success within the dynamic wine industry.