Sarah Cusick Email & Phone Number

Atlanta, Ga, Us

Brooklyn, New York, United States

- Took leadership of a team of 6 high-level software engineers and grew them from a single-purpose team responsible for account takeover fraud to a nimble, adaptive team responsible for chargebacks, fulfillment fraud, and more- Implemented and reinforced new team KPIs, roadmaps, and key stakeholder relationships with PMs, design, and analytics partners- Managed cross-functional security process improvements on public features affecting millions of Etsy users, partnering with major teams such as Mobile and Operations teams to overhaul outdated infrastructure – multi-factor authentication adoption by users increased by 45%- Reduced chargeback financial losses by $9M annually and increased chargeback reviews by 85% through process automation- Launched Risk-Based Payouts, resulting in a $5M annual savings through additional scrutiny and choke points for high-risk deposits- Led the development of iterative team norming practices, fostering a culture of productivity and collaboration- Directed fraud incident responses for engineering in collaboration with ops, finance and analytics

Brooklyn, New York, United States

- Grew the function to two teams – Security Operations Center and Governance, Risk, and Compliance (GRC) — through setting team strategy & objectives, and hiring 7 ICs and an additional manager- Managed the Security team from pre-acquisition through to finalized acquisitions with Depop (UK) and Elo 7 (Brazil), facilitating the successful integration of disparate operations in the US & UK, with high team retention post-acquisition- Created and maintained the first Security Risk Register using the FAIR methodology- Organized annual security tabletop scenarios with third party vendors involving 25+ security team members across 3 countries

Brooklyn, New York

- Led security alert response and investigation- Lead facilitator for several high-profile engineering postmortems- Analyzed data to assess issue impact and prioritize team tasks while maintaining comprehensive documentation- Managed & maintained annual team planning roadmap, managed team JIRA agile board and tickets as agile facilitator, and updated team wiki pages- Deployed small code changes to internal tools and front end security features on Etsy.com- Co-presented “All Hands On Deck: Building an Abuse Detection Machine Learning Model” at Merchant Risk Council Conference (MRC) Sevilla (2016) and Las Vegas (2017)

Bachelor Of Arts (Ba), Communication And Media Studies

Master Of Fine Arts (Mfa), Metal And Jewelry Arts

Masters of Fine Arts, Metals + Jewelry