Performed a detailed range of clerical functions and loan processing activities effectively, improving internal customer relationsEngaged in a wide variety of tasks utilizing various applications to process daily work, while maintaining privacy and compliance simultaneouslyResponsible for finding root causes, resolving discrepancies and escalating issues using OICC software in a timely manner, improving communication with branch partners as well as delivering quality customer service Demonstrated ability to learn complex procedures quickly without direct supervision, which resulted in being given additional responsibilities and ownership of new business functions

Delivered projects which helped clients navigate and utilize the “Debt Help” website better which helped decrease financial losses for the bank within a financial quarter using a strategic and team-based mindsetLed problem solving sessions with different lines of business to create financial advice articles which were published on CIBC.com and increased the number of client viewership towards the site landing pageSuccessfully utilized resources from cross-functional teams by finding and communicating with the proper people to put together an analytics dashboard to track financial success of strategic initiatives

Implemented and trained new counsellors on programming activities and caring for children resulting in the most exceptional parent feedback forms to date. Brainstormed with members of the program team to implement and design new strategies to improve programming; created surveys for counsellors increasing efficiency and creativity for future activities. Maintained strong customer service skills through site tours and phone calls to parents allowing greater customer satisfaction and new/returning clients.Supervised multiple teams, including providing feedback and conflict management resulting in a more efficient and cohesive team.

Responsible for greeting customers in a courteous way, preparing drinks and sandwiches. Had to work under pressure in a busy setting while multitasking.Coordinated with employees to ensure tasks were done efficiently.

Demonstrated strong customer service, greeting customers in a friendly manner and providing knowledge on products which resulted in increased sales and becoming the top sales person in the store.Trained new employees on product knowledge and various selling techniques which allowed greater customer satisfaction through efficient and quick service to patrons. Recognized for strong work ethic having the highest weekly sales for several months which resulted in more responsibility given such as leading training sessions. Effectively worked with colleagues to communicate needs of customers in an efficient way which was successful based on positive customer feedback.

Successfully communicated with clients via phone by providing information on various products and services available resulting in positive relationships with clients. Confidently presented various advertising ideas to executives in an articulate manner improving oral skills while having the advertising ideas adopted and utilized for the client. Implemented strong attention to detail when sending emails to potential clients, which resulted in better representation of the company.