Supervise a team of relationship managers and implementation leads responsible for assisting Connect partners with implementations, addressing requests, resolving issues, answering questions, and managing escalations.Foster continuous communication with each Connect partner to promptly handle optimization and escalation requests that are escalated to management's attention.Collaborate with internal and external stakeholders to ensure that the Connect program meets and exceeds its expectations.Coordinate efforts with Epic and internal teams to uphold the Connect program's accreditation.Collaborate with senior management to disseminate information regarding system outages and forthcoming changes.Conduct performance evaluations to ensure that staff members meet Key Performance Indicators (KPIs) and achieve their professional development objectives.Take the lead in organizing application and vendor implementation meetings and handling related requests.Oversee the successful implementation of new Connect partnerships.Collaborate with team leads to keep project status updates and escalations up-to-date.Enhanced the Connect autonomy program, granting Connect partners more autonomy in revenue cycle, technical, clinical, and reporting domains.Conduct monthly leadership meetings with Connect partners to nurture relationships and address any inquiries or concerns they may have.

Epic Certification in Cadence and ReferralsOversee the intricate development of provider and resource templates spanning multiple specialties throughout the organization.Manage requests related to clinic relocations, including the setup of new departments, the seamless transfer of patient appointments, and the coordination of scheduling requirements.Serve as the Cadence Lead for Epic system upgrades and updates, overseeing tasks such as managing Nova notes, conducting upgrade testing, and communicating system-related issues.Take the lead in implementing two Community Connect sites, encompassing tasks like system building, ongoing maintenance, and providing support during Go-Live. Lead the scheduling efforts for seven affiliates participating in the Community Connect Program.Create and maintain referral work queues for all Community Connect sites to facilitate efficient workflow.Update and uphold department standardization for CMS billing and marketing initiatives.Implement Decision Tree functionality across various specialties within the organization.Successfully roll out Fast Pass and Direct Scheduling capabilities across all Community Connect sites.Manage and execute customer enhancement requests, ensuring their timely implementation.Offer on-call coverage for Cadence/ADT-related matters.Played a pivotal role in supporting the successful Go-Live of the Grand Central Implementation.

Efficiently scheduled patients, allocating appropriate time slots for clinical lab and x-ray services.Accurately registered patients to ensure the correct delivery and billing of clinical lab and imaging services.Conducted pre-registration of patients for imaging appointments, ensuring the accuracy of all relevant information.Developed training materials for referral processes and call room procedures, specifically tailored to the Family Medicine Department.Provided training to both existing and new employees across multiple ambulatory sites, focusing on referral processes and enhancing call room protocols and efficiency.Effectively managed multiple ambulatory referral work queues, contributing to improved patient care and adherence to PCMH (Patient-Centered Medical Home) standards.

Efficiently scheduled patients, coordinating appointments for nine physicians, one nurse practitioner, a dietician, and a pharmacist, ensuring timely and appropriate time slots.Accurately registered patients to guarantee the correct delivery and billing of services.Continuously monitored the waiting room and office area to uphold patient safety, organization, and cleanliness standards.Managed both routine and urgent patient referrals, effectively scheduling appointments both internally and externally as needed.Successfully reduced the abandoned call rate from 29% to 4% through the efficient and prompt handling of each call.Demonstrated a polite and courteous manner when addressing all patients, actively contributing to the maintenance and enhancement of overall patient satisfaction levels.

Collaborated with the Director in overseeing the daily operations of the company.Took charge of interviewing, training, supervising, and scheduling all employees.Achieved a weekly reduction of 75% in accounts receivables through effective management.Established and maintained organized systems for staff and child files, ensuring compliance with state requirements for each file.Conducted tours for and enrolled all new and prospective families.Effectively managed and addressed non-compliance issues among employees.

Implemented a comprehensive curriculum to foster continuous learning for all children under care.Innovated by designing supplementary curriculum materials to enrich the individual learning experiences of each child.Cultivated strong relationships with parents and maintained daily communication regarding their child's development and behavior.

Serves customers with food and beverages in a positive and friendly manner.Provides information to help food and beverage selections.Presents ordered choices in a prompt and efficient manner.Maintains dining ambiance with an enthusiastic attitude.Protects establishment and customers by adhering to sanitation, safety, and alcohol beverage control policies.Helps customers select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.