• Leading on student recruitment for the Rest of UK market (England, Wales, Northern Ireland) to meet ambitious recruitment targets as set by the University. • Providing specialist advice and guidance concerning the RUK market to the wider university and providing intelligence on potential recruitment opportunities, reporting to various working groups and senior university staff.• Coordinating a range of virtual and on/off campus events, including Open Days for potential applicants and conversion events for offer holders, both locally and across the UK.• Representing the university at undergraduate and postgraduate recruitment events, both virtually and across the UK.• Developing market recruitment strategies, using data to identify key target areas to maximize recruitment potential.• Working collaboratively with internal and external stakeholders on a range of recruitment projects, including academic colleagues, professional services staff, and staff from other Higher Education Institutions.• Working closely with Marketing colleagues on the production of promotional material and marketing campaigns for target markets, including social media campaigns, and lead management from recruitment events.• Managing RUK recruitment officer in their day to day tasks.• Managing enquiries from potential undergraduate and postgraduate applicants.• Leading on the university’s annual Clearing & Confirmation operation.

• Supporting the delivery of Home and RUK student recruitment plans and activities including attendance at external UK recruitment events as well as the organization of on-campus events.• Collecting, coordinating and providing market intelligence to the wider University.• Responding to applicant enquiries, providing information and campus tours to visitors to campus.• Working with Marketing and Print and Design Services to plan, develop and ensure timely provision of student recruitment marketing material.• Using social media platforms to communicate with potential applicants.• Working closely with academic and professional staff and with wider team to deliver recruitment targets.• Managing Student Ambassador Scheme, arranging student support for campus tours and large-scale events.

• Providing guidance and information about the University to enquirers.• Representing the University at external and on campus recruitment events.• Managing the departmental student workforce.• Logistic management of on and off campus events and Open Days.• Providing support for staff and students attending external recruitment events across the UK and EU; organizing transport, freight and accommodation.• Managing UK Recruitment and Events database • Updating of web resources, creating and sending e-newsletters, liaising with Recruitment Marketing team in the production of promotional material.• Managing and monitoring the day to day departmental spend.

• Providing logistic support for the whole of the Athletes Village, distributing incoming requests to the necessary contractors, and overseeing and coordinating our logistics crew to ensure work completed.• Supervising installation of all furniture, fixtures and equipment into the Athlete’s Village, carrying out inspections, ensuring all areas meet the required criteria and are fit for purpose.• Coordinating inventories and inspections of residential units with team officials, and resolving any concerns.• Acting as the main point of contact for volunteer workforce, dealing with requests regarding rosters and any other general queries. • Dealing with a varied workload in an evolving and fast paced environment and working to a timeline to deliver. Providing support to the overall team and helping with the day to day running of the department and the Village, ensuring that visitors experienced the highest level of customer service and an overall positive image of the village and Glasgow was portrayed.

• Front line provider of customer service within the Visitor Centre dealing with inquiries face to face and via telephone, email and fax from outside bodies, other tourism organizations and the general public.• Bilingual reception and administration services.• Provision and distribution of literature, advice, retail goods, ticket sales from external bodies, and accommodation reservations, using computerized and manual booking systems.• Responsible for financial services within the Tourist Information Centre, including calculating weekly and monthly cash reports, preparing bank lodgements and managing the bureau de change service.• Managing a varied workload and working as part of a team to promote the city during its year as UK City of Culture on a day to day basis as well as at promotional trade shows and events.• Researching and compiling information for the 2014 events calendar for the 2014 Derry Visitor Guide

12 week European Internship Programme - Leonardo Da Vinci Project• Leading guided tours of the city in Spanish and English, developing a wide range of communication skills through interacting with tourists in French, Spanish and English on a daily basis. Researching outside of working hours in order to ensure I had the ability to provide answers to customer queries about the city or the tours, and provide a high level of customer service.• Working as part of a team at the principal ticket selling point in the city to promote the company and its various tours and developing important sales skills though encouraging tourists to purchase tickets with our company as oppose to the competition. • Administrative skills, validating customer’s tickets and recording the arrival and departures of tour buses and the number of passengers to ensure the smooth running of the tours.• Adapting to a different economic and cultural environment in order to expand and develop professional global focus.

Summer job during University Holidays• Various administrative tasks such as checking and sending invoices, cash handling, gaining proficiency with principal Microsoft office programmes such as excel etc.• Communicating with clients via telephone and email on a daily basis to take product delivery orders and to answer customer queries.