Sarah Dotson, Mod Email & Phone Number

Chicago, Illinois, United States

*Q3 2022 Enterprise Customer Success Superstar Award

Chicago, IL

• Promoted by VP Sales to own overall relationship for 12 Mid-West Region's premium Enterprise clients – $2 million in annual revenue. Collaborate with key client stakeholders (individual end users to C-Level Executives).
• Consult with clients, as a Strategic Advisor, to on-board cloud communication solutions and establish critical performance
• Drive Customer Satisfaction surveys (CSATs) and conduct Quarterly Business Reviews (QBRs) to determine customer loyalty
• Map business processes to find gaps in customer adoption by implementing Service Improvement Plans such as delivering training agendas, invoice/ billing escalations, and managing reporting needs to show ROI

Greater Chicago Area

• Recruited by CEO to head up learning and development (L&D) to improve organizational effectiveness. Reported to the CHRO and directly collaborated with internal back office employees, unit managers, executives, and.
• Conducted needs assessment and evaluated current programs to provide suggestions on opportunities for improvement, such as incorporating on-demand learning, bite-sized training, video enhancement, and adult learning.
• In first 45 days, designed and conducted One on One training to C-levels to improve leadership development
• Created and implemented new hire training surveys to evaluate and gain continuous feedback to identify areas for quick wins
• Designed and provided shadowing questionnaires to new hires to enhance and focus their learning style in the first 2 weeks

Greater Chicago Area

• Hired to professionally conduct learning and development programs and implement change to increase Unified Communication sales in US and Canada that align with Corporate Business Objectives. Effectively communicate.
• Proactively improve programs and escalate issues by responding with a sense of urgency to continuously develop customer satisfaction to provide effective and quality modules, activities, and feedback
• Evaluate modules and performance through post training evaluations and reports to sustain an effective learning program

Greater Chicago Area

• Recruited by Mitel to positively grow and develop the North Central Region by strategically developing relationships with over 20 business partners to successfully achieve corporate objectives. Worked closely with IS.
• Designed, delivered, and coordinated training presentations with internal and external cross-functional departments for business partners to enhance their product portfolio to increase bottom line growth which.
• Networked, identified, and recruited new business partners to grow the underdeveloped North Central Region. In addition, collaborated with current business partners to educate potential customers about the unique.

Chicago, IL

• Collaborate with the Direct Sales Channel, Direct Sales Manager, Director of BDG, and cross-functional departments to manage change. People manager for 7 to 11 Sales Associates and provide training and learning.
• Perform culture analysis with Team Leads, Direct Sales Manager, and Director of BDG to define the change readiness of the current BDG culture (made up of over 30 Sales Associates) to conduct a gap assessment by.
• Accountable for recruitment, interviewing, and evaluation of (over 75 eligible) candidates using PeopleSoft on Oracle. Develop and implement new hire orientation packet and on-boarding schedule for over 65 Sales.
• Coach for succession planning, manage performance appraisals, and provide career advancement for Sales Associates by one on one session using the Keirsey Temperament Sorter and situational leadership to produce high.
• Utilize relationships with Sales and Operations to facilitate customer outreach programs to drive adoption through report analysis in SalesForce.com then assessed and delivered analytical presentations to Executive.

Chicago, IL

• Built relationships with 150 clients (in Fortune 500 and Fortune 1000 companies) while maintaining $5 million in annual revenue by collaborating with a Direct Sales Team Lead and cross-functional departments with VP.
• Conducted needs and change readiness assessments and effectively problem solved areas in need of improvement by identifying key stake holders that would impact change in a corporate communication strategy by.
• Member of 12 person Cross-Culture Committee collaborating with Sales Associates, Account Executives, and the BDG Director to shape and support the development of a healthy culture to increase employee engagement and.

Indianapolis, IN

• In a work at home environment, partnered and consulted with GAEs, Regional Director, Area VP, and Corporate Channel Partners to conduct gap analysis for current and prospecting customers to achieve corporate business.
• Named Valedictorian GAE and became a 2009 Member of International Association of Administrative Professionals (Indianapolis Chapter) to build positive relationships in the community and for networking purposes

Columbus, Ohio Area

• Accountable for collaborating with the Director of Coach Manager and VP to support 2 acquisitions by effectively manage change and implementing corporate strategic initiatives. Led 8 to 15 Health Advisors to increase.
• Member of the Process Improvement team using Lean/Six Sigma principles to identify root causes to problem solve efficiently and to perform gap analysis by collaborating with Senior Account Managers, DCM, and VP to.
• Identified needs assessment and areas for improvement to exceed corporate business objectives by evaluating Health Advisors’ telephonic calls, following a checklist, and providing on-the-job trainings to improve.
• Coached for succession planning, managed and conducted performance appraisals, and provided career advancement for Health Advisors through one on one evaluation- 5 employees promoted under leadership development..
• Accountable for building positive relationships to interview and evaluate top talent candidates by effectively communicating with the LCMs, DCM, and HR department to successfully hire Health Advisors in Columbus, OH as.

Columbus, Ohio Area

Reported to a Lead Worker, in a remote setting, for 3 months and built healthy relationships with 750 individual customers to deliver telephonic health promotion programs: educated customers on lifestyle, behavior, and change management by mastering the Transtheoretical Model of Behavior Change.

Columbus, Ohio Area

Masters, Organization Development

Activities and Societies: •Designed 2 case studies to teach others how to use HRM Interventions and problem solve to increase individual.

Bachelor Of Science In Education, Health Promotion, Magna Cum Laude

Activities and Societies: • Phi Eta Sigma Honor Society • Who’s Who Among Students in American Universities & Colleges • Peer.

Education record