-Provide technical support to end-users by troubleshooting and resolving hardware, software, and network issues.-Manage and respond to customer inquiries via phone, email, and ticketing systems, ensuring prompt issue resolution and high customer satisfaction.-Conduct system diagnostics and implement solutions to complex technical problems in a timely manner.-Collaborate with cross-functional teams to improve support processes and enhance product functionality.-Ensure continuous communication with customers during troubleshooting to provide updates and manage expectations.-Guide customers through installations, configurations, and system updates for both hardware and software.-Maintain detailed documentation of customer interactions, technical procedures, and resolutions for future reference.-Monitor system performance and escalate critical issues to relevant teams when necessary.-Ensure adherence to data security policies and compliance with company protocols.

• Installed, configured, and maintained computer systems and network connections• Served as initial point of contact for customers seeking assistance• Recorded and maintained relevant notes for each client and work order.• Created user accounts and assigned permissions.• Tested new software and hardware prior to deployment.• Configured and tested new software and hardware• Diagnosed and troubleshot hardware, software, and network issues• Responded to customer inquiries and provided technical assistance over phone and in person• Led custom product training and deployment to meet organizational goals• Explained diagnostic findings to customers and outlined repair or service options• Cultivated project timelines, documentation, processes, and updates to develop and manage tactical plans• Explained complex, technology-related issues in basic, understandable terms to clients• Collaborated with other teams, such as development or infrastructure to solve complex issues• Documented detailed technical information for future reference and knowledge sharing• Conducted site visits and assessments to evaluate the client's infrastructure and identify any technical or logistical challenges• Collaborated with internal teams, such as sales, engineering, and support, to ensure a smooth handover from the sales process to implementation phase.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Worked to resolve customer related concerns through established customer contact channels• Addressed customer service-related tasks complaints and mitigated dissatisfaction by employing timely and on-point solutions• Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients• Level 1 support for incoming call information and solutions logged into internal database• Worked on various internal IT platforms daily, resolved concerns with products or services to help with retention and drive sales• Level 1 support for call-in customers with vendor & customer questions or orders.• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.• Took ownership of customers issues to follow problems through to resolution.• Kept accurate records to document service actions and discussions.• Responded to customer inquiries via phone, email and web-based platforms.