Sarah Drake

Sarah Drake Email and Phone Number

Hospitality Leader | Driving Divine Guest Experience & Stellar Team Performance @
Sarah Drake's Location
New Orleans, Louisiana, United States, United States
Sarah Drake's Contact Details

Sarah Drake work email

Sarah Drake personal email

n/a
About Sarah Drake

Results-driven hospitality professional with a passion for delivering unparalleled guest service and creating unforgettable luxury experiences. Known for leading high-performing concierge teams, I excel in orchestrating seamless operations and personalized services that exceed guest expectations. With a deep understanding of local attractions, culture, and exclusive offerings, I curate bespoke itineraries, anticipate needs, and provide impeccable recommendations. By fostering a collaborative and empowering environment, I inspire my team to consistently exceed guest expectations, resulting in high levels of satisfaction and repeat business. A trusted leader and mentor, I inspire and empower my team to deliver exceptional service while continuously seeking opportunities to elevate the concierge experience. Passionate about the hospitality industry, I strive to create memorable moments that leave a lasting impact on guests, solidifying the reputation of the organization as a leader in guest satisfaction.

Sarah Drake's Current Company Details
St. Vincent Hotel

St. Vincent Hotel

Hospitality Leader | Driving Divine Guest Experience & Stellar Team Performance
Sarah Drake Work Experience Details
  • St. Vincent Hotel
    Guest Relations Specialist
    St. Vincent Hotel Oct 2024 - Present
    New Orleans, Louisiana, United States
  • Gulf Hills Hotel & Resort
    Director Of Guest Experiences
    Gulf Hills Hotel & Resort Sep 2023 - Aug 2024
    Ocean Springs, Mississippi, United States
  • Maison De La Luz
    Chef Concierge
    Maison De La Luz Feb 2020 - Sep 2023
    New Orleans, Louisiana, United States
    As the Chief Concierge at a luxury hotel, I lead a team dedicated to exceptional guest experiences and high-level service. I recruit, train, and mentor our talented professionals, fostering a positive work environment. I personally interact with guests, anticipate their needs, and curate bespoke experiences. I collaborate with departments, ensuring seamless operations and exceeding guest expectations. By staying informed, I contribute to strategic planning and innovation. Building strong partnerships and expanding industry knowledge, I create unforgettable moments that elevate our hotel's reputation.
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  • Maison De La Luz
    Reception Manager
    Maison De La Luz Feb 2020 - Mar 2022
    New Orleans, Louisiana, United States
    As a Front Desk Manager during the COVID-19 pandemic, I led my team with resilience and adaptability, ensuring exceptional guest experiences despite unprecedented challenges. I prioritized safety, implemented strict protocols, and maintained open communication. Supporting my team's well-being, I fostered a positive work environment through virtual activities and cross-training. By remaining calm and proactive, I upheld the hotel's reputation and stayed informed about industry trends. This experience has strengthened my leadership skills and commitment to outstanding service.
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  • Local Groups
    Climate Advocate | Contributed To Environmental Sustainability And Positive Social Impact.
    Local Groups Feb 2016 - Oct 2019
    Greater New Orleans Area
    As a Climate Advocate with Local Groups in the Greater New Orleans Area from Feb 2016 to Oct 2019, I contributed to environmental sustainability and positive social impact. I honed skills in teamwork, networking, problem-solving, and relationship building. Collaborating with activists and volunteers, I fostered a cooperative environment to advance our cause. Through meaningful connections, I expanded my network within the climate activism space. I tackled challenges, devised practical solutions, and built lasting relationships with stakeholders to create impactful change. My experience equipped me with valuable skills for future endeavors in sustainability.
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  • Chateau Hotel
    Reservations Manager
    Chateau Hotel Sep 2001 - May 2016
    Greater New Orleans Area
    As a Revenue Manager from 2005 to 2016, I witnessed the rapid growth of Online Travel Agencies (OTAs) and actively contributed to revenue optimization. During this period, I successfully increased revenue from 500k to an impressive 9 million. By embracing OTAs, optimizing pricing strategies, implementing yield management techniques, utilizing data-driven decision making, fostering collaborative partnerships, and focusing on continuous improvement, I was able to achieve remarkable revenue growth. My expertise and strategic approach played a pivotal role in capitalizing on the opportunities presented by OTAs and driving substantial success for the property I managed.

Sarah Drake Education Details

Frequently Asked Questions about Sarah Drake

What company does Sarah Drake work for?

Sarah Drake works for St. Vincent Hotel

What is Sarah Drake's role at the current company?

Sarah Drake's current role is Hospitality Leader | Driving Divine Guest Experience & Stellar Team Performance.

What is Sarah Drake's email address?

Sarah Drake's email address is sa****@****luz.com

What schools did Sarah Drake attend?

Sarah Drake attended Lincoln College.

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