Sarah Duel Email & Phone Number

Austin, Texas Area

CDBG-DR Project Manager with the Grant Management team contracted by the Texas General Land Office (GLO) providing regulatory and oversight support for the $2.4B budget and programs for the City of Houston and Harris County 2017 Hurricane Harvey disaster recovery.• Produces extensive and complex reporting using excel and tracks data for the GLO and GrantWorks executive and business management stakeholders through QuickBase by compiling key metrics such as budget expenditures, application… Show more CDBG-DR Project Manager with the Grant Management team contracted by the Texas General Land Office (GLO) providing regulatory and oversight support for the $2.4B budget and programs for the City of Houston and Harris County 2017 Hurricane Harvey disaster recovery.• Produces extensive and complex reporting using excel and tracks data for the GLO and GrantWorks executive and business management stakeholders through QuickBase by compiling key metrics such as budget expenditures, application submissions, payment requests, program statuses, and contractual changes for all of the housing and infrastructure programs.• Provides monthly invoicing metrics, vendor reporting, and data deliverables using Excel, QuickBase, and proprietary database systems across all programs associated with Harris County, City of Houston, State-run projects, vendors and subcontractors.• Manages team of up to 16 application review specialists in distributing subcontractor, staff, and program payment requests and housing applications for review and approval. Analyses the progress, completion, quality of the team, and provides and assesses training support for 28 various types and levels of reviews.• Drafted and managed the initial program standard operating procedures (SOPs) for the 19 recovery programs by collaborating with internal stakeholders and executive managers.• Developed and drafted technical manuals for the GLO’s proprietary system of record, program and application review process guidelines, forms, tutorials, reporting templates, customer relations call center scripts, and standardized correspondence in preparation for the launch and phases of each program.• Developed the Customer Service team, the Complaints and Appeals team, and front desk receptionist role onsite at the GLO. Drafted the written guidelines and processes for each position and provided ongoing support and coaching assistance. Show less

Austin, Texas Area

Project Manager for the ECM division in driving business application implementation, deployments, upgrades, and technical support for Cloud Analytics and SaaS migrations, including DataCap, FileNet, CMOD, and other IBM applications.• Led technical deployment teams consisting of co-located and international technical consultants and business partners through multi-phase, long-term projects by formulating and executing budget and project schedules, identifying and resolving problems… Show more Project Manager for the ECM division in driving business application implementation, deployments, upgrades, and technical support for Cloud Analytics and SaaS migrations, including DataCap, FileNet, CMOD, and other IBM applications.• Led technical deployment teams consisting of co-located and international technical consultants and business partners through multi-phase, long-term projects by formulating and executing budget and project schedules, identifying and resolving problems, monitoring contractor performance, and performing complex contract administration tasks.• Identified client needs and requirements through presenting and preparing project kick-off meetings and contract reviews with stakeholders, client executives, IBM management, and the project teams for clients such as AT&T, Whirlpool, Discover, PNC Bank, Pepsi Co., and Toyota.• Provided support for the client, delivery team, and contracted employees to ensure quality and technical requirements were met throughout the phases of each project by scheduling and participating in weekly team meetings with executive managers, technical consultants, multiple project stakeholders, and clients to deliver and discuss project status, budget, risk management, and determine next steps. • Collaborated with IBM delivery management and sales teams to determine additional project or client technical needs, review cost-benefit analysis, and provide technical advice and recommendations to senior management on IT business solutions critical to the clients’ organizational functions and needs. • Prepared technical reference documentation for customers, including reference models, project books, run books, and training materials. Created and maintained go-live checklists, end user testing (UAT) and post-production issues lists.• Supported clients by creating, vetting, and utilizing search terms with the StoredIQ and Atlas legal discovery applications.• Closed over $25M in revenue from projects in 2018. Show less

Austin, Texas Area

Senior Paralegal reporting directly to the managing partner• Developed and executed corporate defense analysis and strategy for pharmaceutical litigation.• Lead Paralegal managing the privilege logs, trial exhibits, and exhibits lists submitted to the U.S. District Court of New Jersey for each scheduled trial.• Collaborated and instructed partners, associates, and staff with large data compilations, document reviews, and discovery projects.

Master'S Degree, Legal Studies

Bachelor Of Arts - Ba