Sarah Ebert

Sarah Ebert Email and Phone Number

SR Functional Analyst @ First American
New Holstein, WI, US
Sarah Ebert's Location
New Holstein, Wisconsin, United States, United States
Sarah Ebert's Contact Details
About Sarah Ebert

Sarah Ebert is a SR Functional Analyst at First American. She possess expertise in software documentation, troubleshooting, technical support, windows 7, active directory and 13 more skills.

Sarah Ebert's Current Company Details
First American

First American

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SR Functional Analyst
New Holstein, WI, US
Sarah Ebert Work Experience Details
  • First American
    Sr Functional Analyst
    First American
    New Holstein, Wi, Us
  • First American
    Sr Functional Analyst
    First American Aug 2022 - Present
  • Milwaukee Tool
    Information Technology Business Analyst
    Milwaukee Tool Oct 2021 - Jul 2022
  • Thrivent
    Lead Business Analyst
    Thrivent Jan 2020 - Jan 2021
    Appleton, Wi
  • Oshkosh Corporation
    Senior Information Technology Business Analyst
    Oshkosh Corporation Aug 2019 - Jan 2020
    Promoted to a role that expanded responsibilities of the IT Technical Analyst to include all of the ServiceNow platform (rather than only the Event Management module).Recognized as the Event Management module SME for Application, Infrastructure and other teams. Identified break/fix solutions, streamlined and cleaned internal processes, improved value to customers, and identified and developed new services.
  • Oshkosh Corporation
    Sr Eoc Technical Analyst
    Oshkosh Corporation May 2018 - Aug 2019
    Oshkosh, Wisconsin Area
    Supported Level 1 event management analysts. Reviewed incidents to assure adherence to SOPs, trained staff, and helped with event escalations. On-boarded new applications and infrastructure systems in the Event Monitoring Services through the Event Management Module in ServiceNow
  • Oshkosh Corporation
    Eoc Technical Analyst
    Oshkosh Corporation Apr 2016 - Aug 2019
    Supported Level 1 event management analysts. Reviewed incidents to assure adherence to SOPs, trained staff, and helped with event escalations. On-boarded new applications and infrastructure systems in the Event Monitoring Services through the Event Management Module in ServiceNow
  • Oshkosh Corporation
    Lead Service Desk Analyst
    Oshkosh Corporation Aug 2014 - Apr 2016
    Served as liaison between technology and business lines by discussing operational problems with customers, and recommending and implementing software and systems solutions. Trained and mentored employees, and managed the Level 1 Outsourced Vendor relationship.
  • Agnesian Healthcare
    Lead Service Desk Analyst
    Agnesian Healthcare Nov 2013 - Aug 2014
    Fond Du Lac, Wisconsin
    Managed 9 people across 5 shifts. Within 2 months, each analyst was taking calls independently, and the Microsoft OneNote library of documented processes was in place and growing substantially.
  • Oshkosh Corporation
    Senior It Support Analyst
    Oshkosh Corporation May 2009 - Nov 2013
    Viewed as the SME for Helpdesk questions. Reduced onboarding of employees by 3 weeks, and cut support staff labor by 20 hours through redesigning training processes for new hires and mentoring team members.
  • Manitowoc Foodservice
    It Support Technician
    Manitowoc Foodservice Jun 2002 - Dec 2008
    Collaborated with all levels of business and IT teams to analyze, debug, configure, test, train, document, implement, and maintain existing new technology solutions.

Sarah Ebert Skills

Software Documentation Troubleshooting Technical Support Windows 7 Active Directory Itil Operating Systems Windows Server System Administration Windows Xp Help Desk Support Service Desk Process Improvement Visio Erp Lotus Notes Citrix Remote Desktop

Sarah Ebert Education Details

Frequently Asked Questions about Sarah Ebert

What company does Sarah Ebert work for?

Sarah Ebert works for First American

What is Sarah Ebert's role at the current company?

Sarah Ebert's current role is SR Functional Analyst.

What is Sarah Ebert's email address?

Sarah Ebert's email address is sa****@****ool.com

What schools did Sarah Ebert attend?

Sarah Ebert attended Marian College Of Fond Du Lac, University Of Wisconsin-Oshkosh.

What skills is Sarah Ebert known for?

Sarah Ebert has skills like Software Documentation, Troubleshooting, Technical Support, Windows 7, Active Directory, Itil, Operating Systems, Windows Server, System Administration, Windows Xp, Help Desk Support, Service Desk.

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