Responsibilities:• Marketing – Managing design agencies to develop all print, food, drink menus, brand creative & campaigns.• CRM – Composing all Customer communications for the highlight brand using personalization techniques.• Website – Co-created the brief for and managed the design agency to maintain the website, search engine optimisation ultimately driving sales targets. • Budget – Creation and implementation of budget and forecasting for costs of headcount, management of… Show more Responsibilities:• Marketing – Managing design agencies to develop all print, food, drink menus, brand creative & campaigns.• CRM – Composing all Customer communications for the highlight brand using personalization techniques.• Website – Co-created the brief for and managed the design agency to maintain the website, search engine optimisation ultimately driving sales targets. • Budget – Creation and implementation of budget and forecasting for costs of headcount, management of marketing budget.• Team – Leading a mix of inbound and outbound telesales administrators.Achievements:• Sales – Increased team pre-booked spend per head. • Customers – Maintained and increased call quality levels.• Third Party ticket sales – Third party activities for the highlight brand increased ticket bookings.• CRM - YOY increased database sales through effective personalization campaigns. Show less

Responsibilities:• Team Management – Managing team of up to 14 sales and service staff. Recruitment, selection, training and development of staff. Performance management, motivation and retention, reward management, including salaries and commission. Full management of call centre, operating shift patterns. • Budget – Budget and forecasting for the costs of head count.• Reporting – Responsible for daily, weekly and monthly reporting and presenting to the board… Show more Responsibilities:• Team Management – Managing team of up to 14 sales and service staff. Recruitment, selection, training and development of staff. Performance management, motivation and retention, reward management, including salaries and commission. Full management of call centre, operating shift patterns. • Budget – Budget and forecasting for the costs of head count.• Reporting – Responsible for daily, weekly and monthly reporting and presenting to the board. Achievements:• Sales – Key highlights include, increased call conversion rate from 30% to 45%, reduced call abandonment rate from 12% to 8.6%. Show less

Part time role taken whilst studying for MSc. Responsible for maximising calls efficiency and conversion rates. Providing customer services meeting required standards, including billing, invoice management, chasing late payments. Preparing invoices in order to bill customers for their bookings. Service development via increased profitability.

Fixed term contract, outbound sales through warm calls and cold calling, selling Comedy nights to corporate businesses. Over 900 Tickets sold, (average agent selling 600 tickets).

Responsibilities: • New Business Development: acquiring new clients via cold calling, follow up calls, creating mail outs, and client meetings.• Client & Candidate Management: assessing need, drawing recruitment documents, advertising, recruitment and selection, coaching and interview preparation.Achievements: • Exceeded monthly KPI's. Acquired new clients and placed candidates into permanent and temporary positions.• Created candidate database and client database.

Responsibilities: • Client Management: customer service and complaints. • Diary Management: Engineers and technicians. • Billing Management. • Drawing contracts and Office duties. Achievements: Improved and updated the support call logging system, implemented a functional diary for organising engineers time, implemented a new system for updating and creating and formatting customer contracts. Managed an up to date database for all problems solved via telephone… Show more Responsibilities: • Client Management: customer service and complaints. • Diary Management: Engineers and technicians. • Billing Management. • Drawing contracts and Office duties. Achievements: Improved and updated the support call logging system, implemented a functional diary for organising engineers time, implemented a new system for updating and creating and formatting customer contracts. Managed an up to date database for all problems solved via telephone. Created an effective labelling system for all equipment sold to customers, maintained the company fleet through the creation of an effective filing system, created company website. Show less

Responsibilities: Web-site design, team management, recruitment and selection, training and development, performance management, motivation and retention, reward management; including salaries and commission.Achievements: Exceeded monthly targets for web build. Trained six team members from start to finish to produce excellent work. Trained new department in Newbury for preparation of organisations relocation.