Sarah Edwards Email & Phone Number

Reading, England, United Kingdom

Lincoln, United Kingdom

• Maintain, create and enhance business reports using Power BI, Excel & MS Access• Initiate stakeholder meetings to understand new requirements. Further interaction made to ensure requirements are still met, and discuss any concerns. Reports are designed to be self-service, help drive actions to improve business performance and manage risk• Meet with business unit Directors to present newly built reports, explaining the purpose, expected use and by whom. Also to help with making informed decisions and actions needed• Subsequent meetings/workshops held with other higher level management, team leaders and their teams in Operational and Wholesale Service to advise new reports, the purpose and how to use it to its full extent• Using my technical expertise and operational knowledge, I determine the best methods of data extraction and challenge reporting requirements• Recognise if improvements can be made to existing reports by using stakeholder and user feedback to maximise automation and self service• Analyse data sets through manipulation, transform by understanding what and how much information is required, then present back to the stakeholder via written or verbal communication

Sleaford, United Kingdom

• Operational Administrator for Spalding Water Recycling Treatment Team• Quality Assurance and Health and Safety administration• Site Security, Operational Systems and Record administration and Operational On-site Duties• Provide organisation and co-ordination for the Team Manager and the Team including preparing Team Meetings, and monitoring Team training and fulfilling any requirements• Build relationships with people at all levels including Work Technicians, Water Recycling Management, the internal scheduling team, as well as service providers for Treatment Sites • Personnel record keeping and general office duties• Working on my own ensuring to complete all tasks for the team by managing and prioritising my own workload

Lincoln, United Kingdom

• Shift Leader delegating work and assisting support for all Debt Recovery• Ensure targets are met and providing sufficient information to other areas of Anglian Water• Quality Assessor and Mentor for Debt Recovery including process improvements in all areas• Assisting in the preparation to re-locate work to India including producing and reviewing the Policy and Procedure guides for various job roles followed by mentoring new agents offshore• Debt Recovery Collections Agent dealing with both domestic and commercial customers• Resolving various payment queries including BACS, Direct Debits and Refund queries

Lincoln, United Kingdom

• Incorporating new sales orders into the production system, using Microsoft applications• Liaising with customers and answering any queries• Organising transport for outgoing goods to customers within the U.K.• Creating all necessary paperwork for sales orders and deliveries

Nvq Level 3 Key Skills & Customer Service - Nvq Level 2 Business Administration

10 Gcse'S A-D