-Maintain, monitor, and continuously improve Information Security Management system for critical business services. -Coordinate and facilitate annual risk assessments for critical business services within scope of the ISMS-Coordinate and Facilitate ISO27001 Certification for critical business services within scope of the ISMS-Create and implement ISO27001 e-Learning for all control owners and stakeholders-Collaborate internally with governance department to maintain and continuously improve information security policies, standards, and guidelines-Coordinate, track, and facilitate internal ISAE security audits-Collaboratively created and implemented internal annual ISAE e-learning-Maintain and continuously improve internal audit tracking tool -Collaborate internally with audit department to continuously improve internal audit processes through continuous feedback-Coordinate, maintain, and collaborate with Information Security and Business managers to deliver annual Information Security Risk and Control Self-Assessments-Information Security Framework SME contact for Legal, assisting in reviews and gap assessments on new and updated compliance and regulatory topics

Map out training plans, design and develop training programs (outsourced or in-house) for the department Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc)Market available training opportunities to employees and provide necessary informationConduct department wide needs assessment and identify skills or knowledge gaps that need to be addressedUse accepted education principles and track new training methods and techniquesAssess instructional effectiveness and summarize evaluation reports determining the impact of training on employee skills and how it affects KPIsPartner with internal stakeholders and liaise with matter experts regarding instructional designMaintain updated curriculum database and training recordsProvide train-the-trainer sessions for internal subject matter experts

Having overall accountability for growing the sales and profitability throughout each area of a $1.5 million business. Managed 25 member team to deliver KPI’s and compliance throughout the operations as well as delivering excellent standards of customer service.• Performed administrative and office management duties to support day to day retail operations, including established and maintained human resources – related employee files reflecting salary increases, deductions, garnishments, benefits, payroll exceptions, W2 withholdings, exercising a high level of confidentiality. • Follow through on timely and accurate month end closings and financial reporting activities.• Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing myriad problems and issues requiring immediate attention and resolve. • Skilled at interviewing and hiring, training, and evaluating employees in areas of Retail Operations and Customer Service.• Improved existing operation processes at Kirkland’s and carried out research and performed data analysis• Coordinated with outside contractors and property management to ensure facility requirements and facility repairs were completed in a timely fashion as to not interrupt daily operations.• Trains management and team members on their daily jobs, including how to read profit and loss statements, cost analysis, human resource issues, and all safety regulations and standards.

Responsible for managing the day-to-day operations of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, while ensuring everyone adheres to company policies and procedures.• Successfully managed, retained new hire documentation, and maintained confidential personnel files composed of annual performance reviews and salary data.• Recruited, hired, trained, and developed store team of 20 for new store opening in Tolleson.• Ability to instill company vision to achieve goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.• Provided leadership and managed all processes of store operations to maximize store sales plan of $2.2 million, increasing sales by 4.2% to plan for fiscal years 2007 to 2009.• Executed promotional and merchandising plans while maintaining presentation standards as directed by the company.• Maintained merchandise pricing and the accuracy of inventory levels, resulting in the lowest shrinkage in the District.

Leading and motivating colleagues in everything from stock replenishment, customer service, setting up displays, and driving sales to move the business forward.• Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.• Providing a safe and secure retail environment for customers and employees.