Responsible for performance management, recruitment, personnel management, headcount and policies & procedures in one of the leading European pharmaceutical companies.• Implementing a new global performance management tool, resulting in an employee rating analysis, development and training needs, and employee manager relationship.• Ensure the recruitment & hiring process is in line with the work force plan.• Developing and implementing suitable Sourcing and Recruitment strategies & processes for the company.• Advice on potential sources of qualified candidates and develop proper communication channels with educational institutions, employment agencies, placement firms, and other sources of applicants.• Analyze and interpret statistical reports to monitor applicant flow, selection and turnover for compliance with organization goals and objectives as well as periodical departmental reports.• Manage head count reports and organizational charts. • Developing and implementing Human Resources policies.• Manage all employees’ contractual processes including contract preparation, renewals and termination.• Ensure all employee records are well documented, maintained and filed and in compliance with law and regulations.• New hires orientation and on-boarding coordination.• Responsible for the terminations and resignation processes, by conducting exit interviews and resignation data analysis.• Manage HR announcements and HR internal communication

Responsible for recruitment, organizational development, training academy and performance management one of the largest contact centers in Egypt.• Responsible for the training & development plan for all head office and call center staff, through identifying training needs of each department by going through employee’s appraisals and feedback from direct managers. • Conducting meetings with head of departments to identify training needs and expectations. • Considering the costs of planned programs, ROI, and keeping it within budget.• Evaluate instructors’ performance and the effectiveness of training programs, providing recommendations for improvement. • Ensuring training objectives met through monitoring and viewing the progress of trainees through questionnaires and discussions with managers. • Establishing and maintaining a good relationship with training vendors and increase our vendor’s database.• Responsible for the recruitment of call-center agents of two main accounts. • Participate in implementing a new appraisal system and assisting the departments in implementing it.• Responsible for Exit Interviews, and resigned employees data analysis. • HR system used: Oracle

Responsible for the administration management of employee’s documents, recruitment and regulations implementation in a leading interior design company in Oman.• Manage the advertising of vacancies – local and external (GCC Region).• Coordinate with oversea recruitment agencies.• Manage the Selection of external (GCC) and internal candidate.• Conduct interviews and phone interviews for candidates of different nationalities, and submit recommendations to the technical departments.• Responsible for the interpretation and application of the staff rules, regulations and procedures ensuring uniform application in accordance with guidelines from Headquarters.• Participate in the development of the organization by implementing rules, regulations and procedures to maintain a healthy and efficient work culture.• Maintain and manage employee database and personnel files.• HR system used: ANTz

Started my career in one of the leading technical and telecom services providers in Egypt. • Responsible for the recruitment of first-line engineer candidates, through conducting HR interviews and overview the tests of new candidates, verifying educational qualifications, language level and previous employment records.• Participate in interviews of the managerial level candidates.• Advising applicants on the nature of the responsibilities performed as well as entitlements and career prospects, giving them a realistic job review.• Brief newly arrived staff on related administrative formalities.• Coordinate with other departments the recruitment needs and participate in maintaining the manpower plan.• Negotiates staff complaints to the HR.• Conduct exit interviews and spot related factors leading to resignations.• HR System used: HITS & Oracle