Sarah Ferguson Email & Phone Number

Ballarat, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

- Acted as the first point of contact to answer all member (Legatee) enquiries via email, telephone and drop ins. Supervised 6 team members, supervising work output and overseeing all tasks allocated. - Prepared reports as required for CEO, President and Legatee’s. Maintained confidentiality of records and provided support and training to other staff using CRM databases. - Administration tasks including data entry, mail house tasks, support to case management team.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

NDIS plan management provider- Provided quality customer phone service to a wide range of clients from diverse sociocultural backgrounds whilst employing well developed interpersonal skills to listen to, understand and subsequently determine their requirements.- Managed the efficient resolution of level 2 support tickets relating to a wide range of issues including incorrect invoice resolution, plan management, service booking issues, complaints handling and payment escalations.- Provided Pre-NDIS plan review meeting guidance including advocacy and provision of up-to-date information on current plan spend. - Administration and Customer Service.

Ballarat, Australia

- Engaged with a wide range of industry representatives including Worksafe Victoria, Transport Accident Commission (TAC) and insurance companies to provide a range of services to clients who had been injured either physically or psychologically at work or in motor vehicle accidents. - Managed a case load of approximately 30 cases, which involved: Regularly liaising with clients via either face-to-face, phone or email to ensure all client documentation is prepared, reviewed, filed and retrieved in a timely manner to achieve high quality outcomes for all parties.- Competent in 130 week Vocational Assessments, New Employment Services (WorkSafe Victoria and TAC).

Ballarat, Australia