Sarah Freiberg, Rhit Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin

Providing effective support for Compliance Officers with facilitation and administration of activities related to compliance program operations. Responsible for reviews, data analysis, tracking and analyzing compliance activities and delivering education and training in compliance and regulatory matters to team members. • Leading maintenance, execution and documentation of annual compliance review plan• Performing data collection and analysis for investigation of potential compliance issues, identifying potential conflicts of interest in disclosures, risk assessments, and audits• Partner with department leadership to establish compliance monitors and reports • Preparing quarterly reports for compliance committees regarding review activities and actions, developing reports for regulatory agencies as needed

Oshkosh, Wisconsin Area

Delivered overall outcomes of revenue realization and identification of organizational performance standards related to charge posting and capture efficiency, as well as proactive revenue risk identification and action plan management for healthcare systems and clinics. • Administered a Health Information hospital and clinic budget, managing 24 people • Trained and supported 3 EPIC go-lives (EHR)• Decreased system denials by millions from 2017 to 2018 • Recovered tens of thousands in missing charges in 2018• Site Privacy Officer, investigating complaints, educating patients and site leaders and providing response and feedback• Collaborated with leadership and physicians to identify revenue cycle opportunities and partner with system resources to ensure that business needs are met, and revenue is optimized• Initiated and implemented Medisync training to Primary Care Providers which helped increase revenue due to under coding by Physicians

Oshkosh, Wisconsin Area

Directed several patient access divisions and teams, improving team performance, standardizing policies and ensuring proper training and education for teams on insurance and registration issues. Identified numerous inefficiencies in the systems and reimbursement platforms and created methodologies and programs to repair and improve on old methods. • Managed a large annual budget and performance of 84 team members and one supervisor • Authority over Central Scheduling systems, performance and training• Developed educational programs for employee insurance plan navigation and issues

Oshkosh, Wisconsin Area

Directed performance of insurance authorization representatives’ team and financial advocates, creating training and curriculum regarding changes in policies, authorization, scheduling, driving performance improvements and process efficiencies. • Implemented and piloted a system-wide call center to utilize resources better, and eliminate individual centers, cutting costs• Standardized uniform processes for work queues for patient accounts, as well as auditing tools for team member productivity • Implemented Yost, a software to check to payable diagnosis codes on Medicare patients; in the first year of implementation saved hundreds of thousands of dollars• Promoted into role from Health Information Manager (2010 – 2013)

Berlin, Wisconsin

Managed the scheduling and registration of patients, educating patients on payment options, explaining resources and services, and posting co-pays to accounts. Managed busy front office phones, taking and distributing messages and prescription refill requests for the nursing team. • Set up charts, copying medical records, and filing paperwork in charts• Entered insurance information and updating patient information• Retrieved charts, printing route slips and demographic sheets

Fond Du Lac, Wi

Delivered exceptional customer service and responsiveness to members and prospects, with strong attention to detail in obtaining critical details to enter client information and record activity in the database. Employed research, communication and follow-through skills in ensuring a positive experience and solutions to member questions. • Processed and adjusted health claims• Researched, analyzed data to address operational challenges, claims and customer service issues• Completed call strategy classes with heightened responsibility for all claim follow up work

Bachelor Of Arts - Ba, Health/Health Care Administration/Management

Associate Of Arts - Aa, Health Information/Medical Records Technology/Technician