• Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.• Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes• Performed difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures.• Plan and conduct new… Show more • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.• Advised managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes• Performed difficult staffing duties, including dealing with under-staffing, refereeing disputes, firing employees, and administering disciplinary procedures.• Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.• Screened resumes, interviewed candidates, administered skills tests, and provided customer service to potential candidates for employment services• Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, and workman compensation claims• Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities• addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns Show less

• Screened resumes, interviewed candidates, administered skills tests, and provided customer service to potential candidates for employment services• Made phone calls to potential candidates and scheduled appointments for interview • Input information into a complex software program to ensure accuracy of candidates job history, skill set, and abilities• Opened new orders for employment opportunities and closed out filled orders• Recruited, posted flyers to surrounding areas… Show more • Screened resumes, interviewed candidates, administered skills tests, and provided customer service to potential candidates for employment services• Made phone calls to potential candidates and scheduled appointments for interview • Input information into a complex software program to ensure accuracy of candidates job history, skill set, and abilities• Opened new orders for employment opportunities and closed out filled orders• Recruited, posted flyers to surrounding areas, created job descriptions and posted to job boards to advertise for employment opportunities• Time management, worked independently, communicated effectively to both customer and candidates for job positions• Held job fairs, networked with outside agencies, and provided tours of company Show less

• Handled numerous congressionals’ from Veterans that were concerned with medical treatment using honesty, empathy, and concern • Answered inquiries from Veterans and Staff. Researched, interpreted, and applied policies and regulations to provide appropriate service• Contacted other members of staff, agency, and persons outside agency to include general public• Scheduled training, coordinated and arranged meetings, maintained appointment calendar, and scheduled… Show more • Handled numerous congressionals’ from Veterans that were concerned with medical treatment using honesty, empathy, and concern • Answered inquiries from Veterans and Staff. Researched, interpreted, and applied policies and regulations to provide appropriate service• Contacted other members of staff, agency, and persons outside agency to include general public• Scheduled training, coordinated and arranged meetings, maintained appointment calendar, and scheduled appointments• Screened calls to staff and management to determine if call requires their attention• Implemented new process to ensure accountability of a sensitive item program to maintain accurate data• Gathered data, prepared slides for management presentation using PowerPoint,• Utilized multiple software programs to include; Microsoft Office Software to include, Word, Outlook, and Excel with a high efficiency • Checked in patients, ran close out reports, opened and closed consults in the ViSTA program Show less

• Created and implemented new programs to increase productivity within the office• Wrote Standard Operating Procedures to increase the work productivity by 95% Revamped the organization of personnel data and applied new filing system which made the office function efficiently• Selected on several occasions to be the narrator for retirement ceremonies, change of command ceremonies, and change of responsibility ceremonies• Organized numerous Soldier of the Month Boards with 100%… Show more • Created and implemented new programs to increase productivity within the office• Wrote Standard Operating Procedures to increase the work productivity by 95% Revamped the organization of personnel data and applied new filing system which made the office function efficiently• Selected on several occasions to be the narrator for retirement ceremonies, change of command ceremonies, and change of responsibility ceremonies• Organized numerous Soldier of the Month Boards with 100% accuracy • Trained 2 employees to effectively replace the incumbent supervisor Show less

• Created and implemented new programs to increase productivity within the office• Managed up to 12 employees in a high stress environment with 100% of the tasks accomplished prior to suspense date• Proficient at using Microsoft office and types 65 WPM• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology• Communicates effectively and used critical… Show more • Created and implemented new programs to increase productivity within the office• Managed up to 12 employees in a high stress environment with 100% of the tasks accomplished prior to suspense date• Proficient at using Microsoft office and types 65 WPM• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology• Communicates effectively and used critical thinking• Deployed to a combat zone and effectively maintained accountability of all personnel and property assigned with zero incidence• Taught numerous classes pertaining to promotions, mail procedures, land navigation, and award processing for up to 50 co workers• Recorded for the promotion board panel which included gathering information and putting together a portfolio for up to 35 employees a month, setting up the panel room, recording data, calculating results, inputting information into data base, and giving a synopsis on how the employee can use the system to add to their portfolio• Revamped the leave policies to ensure the accurate account of employees leave days• Maintained the mail room with commendable ratings; took the mail room from 35% functional to 100% maintained and wrote the standard operating procedure to ensure it would be Show less