Sarah Gracely, Mba, Ms, Otr/L Email & Phone Number

Allentown, Pennsylvania, United States

• Strategic planning through go-live of new SaaS with enabling, onboarding, implementing utilizing cross collaboration with tech team for feature enhancements• Lead teams through varying quality improvement projects to improve outcomes with increased reimbursement• Serve as a liaison across continuum of care and driving implementation of our product to the health care clients

• Created and implemented impactful customer touchpoints within multiple SaaS to mitigate user experience challenges• Facilitated seamless communication through cultivating and nurturing relationships with C-Suite Executives, CEO’s, and Directors • Award-winning customer service to ensure customers achieve their KPI’s and data management through excellent goal setting, tracking and planning.

• Educated and trained all staff through roll-out of new Saas • Served as subject matter expert for multiple EMR systems for comprehensive patient documentation, management, billing, and compliance.• Created, oversaw and documented project plans while corresponding with key stakeholders • Engaged with customers to establish alignment on project objectives, scope, schedule and deliverables

Master Of Business Administration - Mba, Business Administration And Management, General, 3.9

Masters Of Science Occupational Therapy, Occupational Therapy/Therapist

Activities and Societies: tutor, peer mentor, tour guide, babysitterTutor, tour guide, cum laude