We at PA use a deep understanding of our clients’ businesses and customer needs to drive digital innovation that enriches people's lives.Our skills and talent enable PA’s purpose of creating a positive human future in a technology driven world.

Providing technical support and advice to IT users.Responding to user queries and help requests, which can arrive by email, through the IT help desk, or over the phone. I gather information related to incidents or issues, then determines the root cause of the problem and devises solutions to resolve the user’s issue.- Able to communicate technical issues using jargon-free terminology to customers

• Plan and manage client relationships for ICONI.• Create and distribute technical documentation regarding system updates and maintenance.• Ensuring a contingency plan is in place for all clients and service level agreements are always adhered too.• I work closely with the software development team and QA team to ensure minimal system downtime and potential issues were investigated and escalated to the relevant team whilst communicating with the client/end user.• Answering support queries.• Working closely with the Support Team and providing assistance to the team and actioning support queries using MySQL.

• Plan and manage client relationships for key clients within Made to Engage.• Create and distribute technical documentation regarding system updates and maintenance.• Ensure relevant reports are provided to clients on a weekly and monthly basis.• Ensuring a contingency plan is in place for all clients and service level agreements are always adhered too.• Managed the support team• Worked closely with the software development team and QA team to ensure minimal system downtime and potential issues were investigated and escalated to the relevant team whilst communicating with the client/end user.• Support queries

• Organised Company events.• Company products to include booking room systems and sign-in systems for guests.• Frequently create proposals for change requests, review requirements with the development team, and manage the project through all stages until delivery.• Oversee all end user support activity ensuring an excellent service is delivered, all feedback is addressed correctly, and adequate cover is provided during busy periods.• Generate and manage all company invoices and purchase orders.• Deliver training programs for clients via various channels such as video conferencing, interactive forums, extensive documentation and pre-recorded presentations.• Proficient in onboarding new clients sustain high standards of communication to ensure the product is meeting both the client’s needs and our companies needs.• Track engagement, client revenue and potential revenue streams.• Plan and manage client relationships for key clients within Zesty.• Create and distribute technical documentation regarding system updates and maintenance.• Ensure relevant reports are provided to clients on a weekly and monthly basis.• Ensuring a contingency plan is in place for all clients and service level agreements are always adhered too.• Managed the support team• Worked closely with the software development team and QA team to ensure minimal system downtime and potential issues were investigated and escalated to the relevant team whilst communicating with the client/end user.• Support queries including CMS changes

• Provided telephone support on behalf of Campstead LTD.• Specialised in supporting customers in the CampManager product. • Created interactive maps using Adobe Flash • Developed and implemented visual elements that users see and interact within a web application to create a booking page for the CampManager product.