- Assist in maintaining the day-to-day operations of the company – including but not limited to, scheduling travel, coordinating with vendors and clients, etc.- Process client orders and enrollments- Professionally interacting with clients daily (phone, email, in-person)- Ensuring proper documentation is submitted and meets state/VA guidelines- Prospecting for potential employees: interviewing candidates and training new hires- Confirming clients’ VA education benefits; communicating with VA directly- Ensuring that all protocols and guidelines set by the VA and the state are accurately met and handled with confidentiality- Assisting other departments, as necessary- Performing time-sensitive tasks- Utilizing Salesforce/CRM and LMS daily; ensuring all records are updated

Answered and made phone calls, interacted with customers, handled money, operated the cash register, addressed customer’s questions