Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

Present, promote and sell products/services using solid arguments to existing and prospective customersPerform cost-benefit and needs analysis of existing/potential customers to meet their needsEstablish, develop and maintain positive business and customer relationshipsReach out to customer leads through cold callingExpedite the resolution of customer problems and complaints to maximize satisfactionAchieve agreed upon sales targets and outcomes within scheduleCoordinate sales effort with team members and other departmentsAnalyze the territory/market’s potential, track sales and status reportsSupply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.Keep abreast of best practices and promotional trendsContinuously improve through feedback