The Employee Experience Board is a confidential, vendor‑free membership organization for people leading employee experience at the world’s biggest companies.

Responsible for project management on a large-scale IT modernization effort for federal government client:• Ensures all project deliverables are completed and submitted on time and accurately.• Identifies gaps in business processes to determine areas for improvement, including streamlining of processes.• Develops presentations and reports that are shared directly with both internal team leadership and client leadership.• Performs ad hoc research/activities based on client requests (e.g., Conducted Future of Work research for the IT industry to develop examples of future organizational charts for government client).

Responsible for all human resources and business development/marketing functions:• Developed a research-backed Human Resources Plan to increase employee engagement and reduce turnover.• Conducted currency analysis and restructured employee payment to better align with industry standards.• Organized orders and managed all employee activities and responsibilities to ensure orders were filled on time or ahead of schedule.• Created standard operating procedures (SOPs) for cleaning and storage of all products in compliance with Maryland Health Department and FDA rules and regulations.• Created a Marketing Plan that incorporated Organizational Development principals.• Established customer satisfaction survey to assess baseline levels for customer attitudes to compare future assessments.• Increased customer base by marketing to businesses in the DMV area, promoted private label corporate packaging for corporate brand awareness.• Managed vendor relationships to assure product quality and delivery of ingredients and products and materials. • Ensured that staffing was able to meet all new demands of the growing business, including increased hiring and training efforts.

Responsible for all general management of employees and assisted with all human resource functions:• Recruited, hired, and trained new employees.• Identified best practice sales strategies and improved business processes to reduce costs and increase profits.