Sarah Jackson Email & Phone Number

Sale, England, United Kingdom

Accomplished Lettings manager with a broad 360 knowledge of the lettings industry. A solid track record of delivery excellent customer service. Experienced in engaging with vendors, landlords, tenants and tradespeople. Responsible for planning and controlling the day to day activities of the residential portfolio whist overseeing maintenance and upkeep.

• Processing Team leader March 2012-present
• Running a team of 8 members, ensuring staff are motivated and are in line with company targets and procedure
• Ensuring performance remains or is it the required level to carry out the role required within the team
• Reporting figures and team progress to management
• Preparing daily workload- and ensuring this is carried out effectively
• Dealing with HR and disciplinary issues- point of contact for client complaints

• Claims processor March 2010- March 2012
• The organisation and running of 600 client accounts
• Liaising with lenders and clients on a regular basis to maintain efficiency and success
• Working towards a individual and team target
• Using a software programme to run all accounts and paperwork and running daily reports to track what is outstanding and to ensure all accounts are at their optimum level.

• Advising existing and new clients on reclaiming mis-sold payment protection insurance.
• Working to a target to gain commission – sales involved.
• Debt management advisor- advising on debt management to clients, getting them on board, selling fees and getting them to commit to staying on the management plan.
• Administration assistant- administration for all sales advisors, collating all paperwork, daily reports, customer service and organisation of all new client files.