As a dedicated customer service and administration professional with a strong interest in helping families struggling with their children, I am proud to be part of the team at MoveAbout Therapy Services, a pediatric occupational therapy business. In my role, I am responsible for booking new clients, handling general administration tasks, and providing exceptional customer service to our clients. I am committed to supporting our mission of creating meaningful lives for all kids, and I bring a high level of empathy and understanding to my interactions with families.Experience:Customer Service and Administration, MoveAbout Therapy Services - March 2020 to Current.Bookkeeping & Building Applications, Your Virtual Assistant Sarah - 2021 to Current.Customer Service, Bookkeeping and event management, The Peppermint Group - 2013 to 2020.Duties:Manage incoming phone calls, emails, and chats, responding to client queries and providing information on our servicesHandle payment of invoices, remitting invoices, and financial reportingBook new clients and reschedule appointments, ensuring a smooth and efficient booking processFoster strong relationships with clients, providing empathy and understanding and building connections with familiesAssist with other administrative tasks as needed, contributing to the overall success of the businessProcessing Payroll, Accounts Payable & Accounts Receivable, reconciling bank transactions, preparing books and financial reporting for end of Quarter BAS and end of financial year.Processing Development Applications, Complying Development Certificates & Construction Certificates via the NSW Planning PortalSkills:Customer serviceBookkeeping (Xero and MYOB)Spreadsheets (Google Sheets, Microsoft Excel)Event managementAdministrationFinancial reportingNSW Planning PortalEducation:Cert IV in Administration and Financial SkillsCurrently studying Cert IV in Bookkeeping and AccountingInterests:Occupational therapy and its ability to help childrenHelping families struggling with their childrenMusicWith my strong customer service skills, bookkeeping expertise, and experience in event management and administration, I am confident in my ability to make a positive contribution to any team. I am passionate about supporting families and helping children reach their full potential, and I look forward to the opportunity to connect with like-minded professionals.