• Generates updates to client accounts daily in CRS24 and TAM management systems.• Negotiates commercial and personal insurance rates, interacts with insurance carrier underwriters, and issues personaland business insurance policies.• Managed the process of creating and updating new insurance quotes and proposals.• Attend high volume of phone calls and demonstrated strong customer service relations while assisting clients withvarious needs in health, personal, commercial and life insurance.• Responsible for handling insured requests for certificates of insurance, policy changes, billing concerns and process-ing premium payments.• Evaluated insurance needs of clients and added/removed endorsements as necessary.• Handle and manage the continuous flow of information to and from agents, insurance carriers, and clients. • Created an online presence across Twitter, Facebook, and Instagram.

Intake of new clients - register new clients according to clinic protocols. Schedule appointments, organize overflowing paper documents and distribute therequired information. Schedule client/patient appointments, filing and completing medical reports andinsurance forms, pulling patient charts, filling discharge forms, etc. Explain clinic policy to clients while receiving and delivering messages.Handle and manage the continuous flow of information to and from doctors'offices at other health care establishments.Organize and maintain forms and office materials required for front deskactivities.Determine the financial status of clients and their eligibility for health services,assist clients in accurately completing appropriate forms and documents for therequired information.Collect and deposit fees according to protocols, prepare and balance dailyfinancial registers and submit all forms and fees to the accounts department.Call the next day clients for a reminder of their appointment

Created and managed business website, in-store marketing, sales, and events.Responsible for responding back to client emails and developing email marketing campaigns to increase product awareness and sales.Amended, revised and redeveloped campaigns in accordance with feedback from clients.Developed social media marketing strategies for clients in accordance with the clients objectives and budgets.Transformed a relatively non-existent social media profile into an online presence across Twitter, Facebook, Instagram, Pinterest, and Tumblr.

Train and supervise new waitresses and floor staff on guest service expectations, proper food handling, and restaurant protocol. Work with individuals to ensure excellent customer service. Answer customer inquiries and resolve issues quickly. Deliver exceptional, friendly, and fast service. Accurately record orders and deliver food and drinks to the guests in a timely manner. Manage closing duties and check other staff's closing duties.

Created positive experiences by engaging and welcoming guests as they enter and pass through the lobby. Coordinated activities with other hotel departments in order to increase levels of communication and guest satisfaction. Participated in the training and hiring of all Front Desk Staff staff. Handled upset guests and dealt with multiple tasks at once to ensure guest satisfaction.

Created and maintained business website, social media, in-store marketing, sales, and events.Oversee inventory control, purchasing activities, and scheduling.Attended the National Bridal Market Chicago three years in a row, purchasing bridal gowns, bridesmaids gowns, accessories, and prom from the industry’s top manufacturers

Created positive experience by engaging and welcoming guests as they enter the lobby.Handled upset guests and dealt with multiple task at one to ensure guest satisfaction.Created and maintained reservations through Opera and complete duties in timely manner.