Sarah J. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Austin, Texas

Austin, Texas

Effectively managed, hired, trained, and developed hotel professionals across all departments; including front desk, night audit, housekeeping, and food and beverage. Worked closely with our management company, regional team, and Intercontinental Hotel Group to ensure the property was brought to brand standards. While fully overseeing the sales efforts and successfully meeting the pre-determined targets and goals. Secured new accounts, maintained existing accounts, supervised sales activities and training within the hotel staff members, and executed sales and marketing strategies to maximize profitability while maintaining guest satisfaction. Oversaw the responsibilities of the sales, events, and meetings while preparing and writing the operational budget, detailed reviews of the profit and loss statements, revenue forecasting, executing the business cases and RFPs, and executing the course of action to carry out all sales plans.

Austin, Texas

Oversaw the opening of the 103-suite TownePlace Suites Austin North Lakeline. Working in conjunction with the superintendent and Marriott to ensure all aspects of the hotel were completed according to schedule for a smooth and successful transition to operations. Received numerous acknowledgments from the Tharaldson and Marriott corporate office that the opening was one of their most successful. Recruit, develop, train, mentor, plan, and manage the daily operation of 35 associates across front desk, housekeeping, food and beverage, sales, and engineering. Created and implemented policies, procedures, and accountability from the ground up. GuestVoice (Guest Satisfaction Surveys) scores are within the top 10% of the brand on the key metrics. Work closely with the Director of Sales to capture target accounts and share shift business from our competitive set.

Greater Seattle Area - Intermountain Management

Hyatt Place Seattle/Downtown - Successfully managed the activities of 70 professionals with a direct focus on employee retention. Decreased the staff turnover by 27% in the first year by implementing several well-received morale-building programs. Managed the delivery and measurement of guest service within each department consistent with the company's core service standards and brand attributes. Produced and implemented a training program for all new hires focused on the associates' job descriptions targeted at customer service and service recovery. Represented the hotel in the marketplace and developed relationships with key accounts. Fully prepared and executed annual operational, capital, and business plan budgets to maximize revenue without compromising expenses. Worked directly with revenue management daily yielding rates to maximize overall revenue. Fully responsible for the 160-room property, generating more than $12 million annual total revenue.

San Antonio, Tx - Intermountain Management

Successfully managed the daily activities of 105 professionals across three hotels. Effectively managed the full daily operations as the General Manager at the Hyatt Place San Antonio, North Stone Oak while directly overseeing property General Managers and overall operations in the assigned region. Increased guest satisfaction 95% bringing the hotel from 157 (last) in the brand into the top 10. Increased the quality assurance ranking from a failing score to the top 5%. Prepared monthly financial reports and reviewed with the hotel team and ownership group. Developed the renovation strategy and executed the full renovation at the Courtyard by Marriott.

Greater Seattle Area - Intermountain Management

Opening General Manager for the Hyatt House Seattle while successfully managing the full daily operations of the Hyatt Place Seattle/Downtown. Recruit, develop, train, and mentor 140 new and existing professionals across, front desk, night audit, facilities, food and beverage, housekeeping, sales, engineering, and transportation. Spearheaded and executed annual operational and capital budgets for hotels. Utilized a 'hands-on' role in attending to all guest concerns, praise, and feedback. Fostered a strong working relationship with all corporate office associates and ownership. Fully responsible for the 332 rooms across both hotels (160 Hyatt Place and 172 Hyatt House), generating more than $26 million annual total revenue.

Boise, Idaho Area - Intermountain Management

Effectively utilized hotel resources to maximize guests' satisfaction and optimize revenue. Worked in conjunction with the General Manager to actively manage key property issues including capital projects, customer service, and refurbishments. Evaluated employee performance and provided immediate feedback to improve productivity and recognize positive performance. Successfully trained and developed department heads and supervisors on techniques for managing employees. Responsible for overall financial performance including revenue, labor, and expenses for all front-of-house operations.

Boise, Idaho Area

Effectively managed 35 front office professionals across front desk, night audit, valet, and concierge for the 252-room full-service luxury property. Spearheaded weekly status meetings to constructively address any issues, report on any upcoming local/group events, and discuss in-depth our guest feedback. Fostered strong working relationships with all departments and leaders. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Effectively trained and developed all supervisors and team members to exceed the 4-star guest customer service expectations.

South Lake Tahoe, Ca

Welcomed all guests with a friendly, accurate, and efficient check-in/check-out process while following the resort policies and procedures. Maintained up-to-date working knowledge of all systems, resort amenities, and all local special events. Computed bills, collected payment, posted charges, adjustments and made charges accurately for each guest. Verified guests' credit cards and established a method of payment for their accommodations.