•Handling customer’s inquiries and complaints and achieving the highest level of customer’s satisfaction such that the customers receive a positive purchase experience when dealing with the company.•Providing customers with relevant information i.e. stock level figures of finished goods on a regular-basis•Informing the customers about any order relevant issue, (i.e. shortage of material or delays in production). •Order entry process through clear and prompt communication with… Show more •Handling customer’s inquiries and complaints and achieving the highest level of customer’s satisfaction such that the customers receive a positive purchase experience when dealing with the company.•Providing customers with relevant information i.e. stock level figures of finished goods on a regular-basis•Informing the customers about any order relevant issue, (i.e. shortage of material or delays in production). •Order entry process through clear and prompt communication with external customers and related internal departments.•Co-ordinate between all the departments of the supply chain (sales- planning- finance & logistics). Show less