Sarah Karr Email & Phone Number

St Petersburg, Florida, United States

Work closely with business units to identify operational business scenarios and capture detailed requirements for software enhancements.Analyze user feedback and reported system breakdowns to determine areas of opportunity for application, user experience, and business unit training.Propose potential solutions to resolve current user pain points and identify areas of opportunity for technical improvement. Define product scope and objectives through research and data gathering using a demonstrated understanding of operations, systems and industry requirements.Create and maintain product roadmaps and feature backlogs.

St. Petersburg, Florida

Served as a liaison between client and technical business units to identify operational business situations and wrote requirements for user applications. Facilitated forum for department SMEs to raise issues encountered with applications and determined viable workarounds and solutions. Created and ran business test cases for system issues and updates in testing and production environments.Collaborated with management teams of multiple business units to communicate system updates in an accurate and timely manner to ensure training materials and resources were updated appropriately for each application release. Analyzed support tickets to determine areas of opportunity for application, user experience, and business unit training.

Southfield, Michigan

Worked closely with management to ensure accurate and timely delivery of process, procedures, and training referenced by associates within the New Accounts department. Created, scheduled, and facilitated New Hire, Continuing Education, and Cross-Site training on an as needed basis. Utilized SharePoint to perform tasks and projects in a fast-paced environment with frequent interruptions and changing priorities. Attended and participated in training offered by the company and outside the company to further develop training, leadership, management, and communication skills.

Southfield, Michigan

Assisted financial advisors, sales assistants, and back office personnel with opening and maintaining client investment accounts. Resolved problems in high risk situations by researching the best course of action.Used detail and critical thinking skills to review and evaluate client documentation.Trained new hires and seasoned associates basic and advanced functions of the department.

Southfield, Michigan

I was a stylist and the salon's Network Educator for the company, Bumble and bumble.