Results-driven and dedicated professional with a successful track record spanning over two decades in sales support coordination, team leadership, and customer service across the telecommunications industry. As the Sales Support Coordinator and Team Lead at Windstream, I spearheaded cross-functional collaboration, ensuring seamless product implementations and delivering industry-specific solutions in a remote work environment.My role involved responding to customer requests, crafting RFP responses, and implementing effective sales strategies for complex engineering projects. I demonstrated expertise in writing and updating sales and service contracts while meeting stringent project deadlines without compromising build quality. My commitment to efficiency led to the development of software programs and tools that enhanced the communication and operations of the sales team.In addition to supporting and training sales teams on current and new processes, I regularly evaluated employee skills and knowledge, providing targeted training and mentorship. At weekly team meetings, I disseminated crucial company news and updates, fostering a culture of informed and engaged team members.My extensive experience extends to Network Operations, where, as a Network Operations Technician I at PAETEC, I ensured the smooth functioning of data center operations, adeptly handling server and network monitoring, troubleshooting, and escalation. Further, my tenure in executive escalations at McLeodUSA involved analyzing FCC and BBB complaint data, implementing changes to enhance customer satisfaction, and successfully resolving critical inter-departmental escalations.Throughout my career, I have consistently demonstrated creative problem-solving skills, streamlined departmental processes, and generated insightful reports and metrics to ensure optimal results. I am now seeking a new opportunity to leverage my skills in a dynamic and challenging environment.