Developing and co-ordinating the company-wide Operations Plan within an ISO 13485 regulated medical device development and manufacturing company.Ensuring projects are planned and resourced adequately, managing resource overlaps, and ensuring conflicts are communicated to all concerned parties and handled in timely manner.Ensuring milestones and projects are delivered to agreed timescales.Providing confident and effective written and oral presentation of complex information to varied audience at all levels. Managing multiple projects in a controlled environment, recording and investigating issues as they arise during the project life cycle and ensuring prompt resolution. Co-ordinating cross-functional activities within Operations so that communication and prioritisation of work is clear and agreed with all stakeholders and aligns with overall strategic priorities. Cross functional collaborative work with all areas of the business including Regulatory, QA, R&D and Sales.Operations representative on the companies Continuous Improvement Team, aiming to identify inefficiencies and waste within process and implement changes to streamline them.Compilation of technical documents including Product Files and lot history documents with input from subject matter experts. Technical document updates within the Qpulse document quality management system.

Prince2 Foundation and Practitioner qualified Project Manager.Providing complex or bespoke solutions to our clients across multiple sectors. Following team process, based on Prince2 methodologies, to ensure that allocated projects are delivered on time, to the client’s specification and to a high standard. Liaising with new and existing clients in addition to departments across the Callcredit Group. Providing confident, punctual and effective written and oral presentation of complex information to varied audience at all levels. Managing multiple projects at any one time in a controlled environment, recording and investigating issues as they arise during the project life-cycle and ensuring prompt resolution. Coordinating and liaising with internal delivery teams to ensure the timely delivery of work and that the project proceeds to requirement. Understanding when issues require escalation to the project board and following appropriate channels.Production and maintenance of project documentation including project plans, project controls (actions, issues and risk logs). Providing analytical support both internally and externally, providing analytical reports and presentations for clients. Supporting the sales teams in the production of tender responses.

Prince 2 Foundation and Practitioner Qualified Project Analyst. Following Prince2 methodology to support Project Managers on the delivery of large complex solutions whilst personally project managing small and medium sized bespoke projects. Coordinate and liaise with internal delivery teams to ensure the timely delivery of work packages. Production and maintenance of project documentation e.g. project plans, project controls (actions, issues and risks log). Providing analytical support both internally and externally, providing analytical reports and presentations for clients. Supporting the sales team in the production of tender responses.

Supporting clients in the use and administration of Credit and Marketing products and services. Handling incoming phone calls and emails. Logging all incidents, requests and queries within the helpdesk system, ensuring the quality and consistency of information capture. Carrying out investigation and diagnosis of incidents and requests. Resolution of incidents and requests within the agreed service levels.

Providing effective clerical and administration service to the Risk Management Department through the creation and maintenance of physical and computerised filing systems.Dealing with telephone and email enquiries in an efficient and professional manner.Communicating complex information to varied audiences while processing Coroners requests for Inquest reports - dealing confidently and confidentially with multiple agencies: NHS staff members, solicitors, the police and the Coroners office.Acting as the first point of contact between the Coroners Office and the Leeds Teaching Hospitals Trust.Facilitation of the smooth running of the department through copy typing, photocopying word processing, the compilation of and dealing with mail.