Fraud servicing dept specialist providing assistance to clients sending Zelle & internal transfers that were flagged for possible fraud. Includes searching IP address & location when transaction was made, asking probing questions of client to make sure to avoid fraud or scams of clients. Documentation of each call and information listed for transfer required for notation of every call. Sending out self service emails to clients. Scheduling appointments for clients at a financial center if… Show more Fraud servicing dept specialist providing assistance to clients sending Zelle & internal transfers that were flagged for possible fraud. Includes searching IP address & location when transaction was made, asking probing questions of client to make sure to avoid fraud or scams of clients. Documentation of each call and information listed for transfer required for notation of every call. Sending out self service emails to clients. Scheduling appointments for clients at a financial center if wanted by client. Searching for most accessible financial center for client. Accepting and pushing through or cancelling transactions if after taking in all information and confirming caller is actual client. If concerned caller is a possible fraudster referring them to financial center with 2 forms of identification. Show less

Customer service specialist involving payments, cancelling subscriptions, IT support for insurance agents for Primerica website that agents paid for access to. Assisted with agents setting up their personal websites, setting up their outlook email to their mobile devices, working a detailed description of each phone call while assisting clients with their issues as well without the ability to copy & paste from company’s logged information so had to type out all personal agent information as… Show more Customer service specialist involving payments, cancelling subscriptions, IT support for insurance agents for Primerica website that agents paid for access to. Assisted with agents setting up their personal websites, setting up their outlook email to their mobile devices, working a detailed description of each phone call while assisting clients with their issues as well without the ability to copy & paste from company’s logged information so had to type out all personal agent information as well as what help was provided to notate to attach to each account per call so extremely excelled typing skills needed and successfully completed. Show less