Sarah Marasco Email & Phone Number

Philadelphia, Pennsylvania, United States

Santa Monica, California, United States

Client Success, Fan Support, and On-Site + Equipment deployment across the globe. During my tenure, I developed a growing team of live events professionals. Over the course of 3 years, I increased the Client Services team from 3 to 23 members.I consulted on the expansion of the UK Client Services team, including the creation of training modules for the UK director. I developed the company's first CS handbook and client development materials, and set best practices. I created all training materials and 30/6/90 benchmarks for both clients & incoming CSMs as well as restructuring the Client Services team to follow The Agile Methodology.Managed a personal book of business for direct artist clients, while overseeing all active clients on the Tixr platform. Developed the company's first-ever Field Operations Department, which increased shipment speed and accuracy, and decreased equipment churn rate in the first year.Responsible for team gatherings, planning in-person trainings, company-wide events,client summits, team building and social events, and remote holiday gatherings.Worked on the site deployment of 50+ manager events throughout the US and Canada, and managed on-site deployments of events around the country.Played a key role in all Go-To-Market (GTM) releases. I oversaw internal and external documentation for new releases, bridged the gap between clients and QA teams for UAT, and managed client webinar programs and continued education for CSMs.Managed the hiring process for all incoming Fan Support, Field Operations, and Client Success team members, from the first application review to final hiring stages, as well as onboarding for team members across the company to the Tixr platform.Worked cross-departmentally with all company E Team members from Product, Sales, Marketing, Data Science, Finance, and also functioned as the company's HR for direct reports.Implemented a new service ticket software switch over from Freshdesk to Hubspot.

Philadelphia, Pa

Oversee a team of 4 people on the East Coast Venue Success team. Managing a book of Tier 1 & Key Clients through the Ticketfly > Eventbrite merger.

Philadelphia, Pa

Greater Philadelphia Area

Oversaw venue wide switch from ticketing provider Showare to TicketflyRun and manage two (2) shows nightly - Upstairs capacity 200 / Downstairs capacity 650, both GA and reserved seatingMaintain a staff of 8-10 employeesHandle artist advance and settlementsResponsible for building and maintaining all ticketed events on WCL's websiteIn charge of retail merchandise for Philadelphia venueTrained and efficient in Microsoft office as well as EventbookingAttended Ticketfly’s 2nd annual client conference FLYCON in San Francisco, CA.

Camden, Nj

In charge of ticketing, staffing, and on site maintenance of WXPN's annual Xponential Music Festival

Stroudsburg, Pa

Gained experience in all departments of the venue from bartending, waitressing, to box office.Worked as part of the Sherman Street TeamAttended local business conferences in promotion of the Captial 30 CampaignHands on experience in advertising, booking, and press releases as marketing intern