Ryan Starr Email & Phone Number

Philadelphia, Pennsylvania, United States

Manages coordination and implementation of ticketing software, hardware and integrations, leads relationship management and provides direct support to venues and promoters in the US and Canada. Introduces systems, protocols and policies to streamline operations and improve event marketing and execution for clients in many verticals, specializing in live music.-Own all client/platform user interaction, ticketing strategies, operational initiatives, IT support, accounting and reporting for venues and festival promoters to enhance drive revenue on the VenuePilot venue management platform all based and managed within the Hubspot CRM.-Assists a broad range of 50+ diverse clients, including Andmoreagain Presents, Brokenmold Entertainment, Bellingham Exit Festival, Cactus Club, Casa De Popolo, Chickie Wah Wah, Crowbar, Dazzle Denver, Ivy Room, Levitt Pavilion Denver, Market Hotel, The Park Theatre, Rome Capitol Theatre, and The Stone Church all within verticals that included music, comedy, sports, theatre, tourism and festivals.-Contributes to the development of client- and consumer-facing Help Centers as well as develop strategic timeline of development and launch of key platform features.-Conducts regular QA ensuring product beta is ready for client and customer facing use.

Greeley, Colorado, United States

Assisted in managing the Box Office at 4 box office locations in Greeley Colorado at the Greeley Stampede, a 13 day multi event rodeo including a 12,500 cap venue on the festival grounds. 6 Concerts, 6 Championship Rodeo events along with 2 bull riding events, a demolition derby and other one off ticketed events including a beer fest, whiskey and cigar event, Lego Brick Competition, among others. Box office and admissions hardware deployment and management were 2 of main duties as the ticketing lead, for an event selling over 250,000 tickets for the event.

Park City, Utah, United States

Assisted in managing the Box Office at several screening locations including The Egyptian and Holiday Theaters in Park City, during the 10 day film festival. The Egyptian included several premiers and is one of the most popular venues at the festival. Liaising with press, talent, theatre management were all part of the constant communication in filling and refilling the 350 seat theatre to the brim 7-8 times per day, managing peripheral scanning and mobile box office solutions along with digital waitlist systems.

Greeley, Colorado, United States

Assisted in managing the Box Office at 4 box office locations in Greeley Colorado at the Greeley Stampede, a 13 day multi event rodeo including a 12,500 cap venue on the festival grounds. 6 Concerts, 6 Championship Rodeo events along with 2 bull riding events, a demolition derby and other one off ticketed events including a beer fest, whiskey and cigar event, Lego Brick Competition, among others. Box office and admissions hardware deployment and management were 2 of main duties as the ticketing lead, for an event selling over 250,000 tickets for the event.

Park City, Utah, United States

Assisted in managing the Box Office at several screening locations including the Eccles, Redstone, and Holiday Theaters in Park City, during the 10 day film festival. Eccles included several premiers and was the largest venue at the festival. Liaising with press, talent, theatre management were all part of the constant communication in filling and refilling the 1600 seat theatre to the brim 5-6 times per day managing peripheral scanning and mobile box office solutions along with digital waitlist systems.

Philadelphia, Pennsylvania, United States

Managed the ticketing and CRM systems for a VIP experience provider who partners with one off festival clients, to entire music tours across North America, with and eye towards refinement and process implementation.-Ticketing Manager for experiences on tours/festivals/one offs include Bob Weir and the Wolf Brothers, The Decemberists, Primus, Slipknot, LOL Surprise, Metallica, Marc Antony, The Avett Brothers, The Backstreet Boys, Bonnaroo, Coachella, Above and Beyond at the Gorge, Phish and The Punch Brothers.-Establishment and consultation on our first experimental VIP program in London UK, The Bob Marley Experience. Advising on ticketing strategy and operational practices for the first museum/exhibit experience for On Location/CID Entertainment.-Daily management of in-house and third-party ticketing systems including Ticketmaster, Tickets Today, AXS, Etix, Eventbrite, Front Gate, Fest Ticket, Tixr

Philadelphia, Pennsylvania, United States

Organized and assisted in the opening and operation of 13 seasonal haunt attractions in 9 cities across the US. Implementation of software and hardware solutions specific to POS systems, networks, camera systems and ticketing platform in order to drive ticketing and ancillary revenues. Ticket sales exceeded $3m, retail sales on site exceeding $1.5m in NET revenue. -Owned all platform user interaction in coordination with department heads, ticketing strategies, operational initiatives, IT support, accounting and reporting for Clover, Tixr, and Photo Touch revenue centers.-Negotiated and managed sponsor partnerships on a national level, including Red Bull, Deep Eddy Vodka, Mighty Swell.-Co-managed and supported all aspects of retail for each of our 13 attractions. Coordinated consignment for several spooky-themed retail brands, as well as the design and production of our own 13th Floor branded apparel with national and local apparel partners. -Traveled onsite continually through the season to monitor and refine networks. Established and maintained our networks at our Hayride event in Griffith Park(LA Haunted Hayride, pop up), Magic of the Jack o Lanterns(Denver, pop up), and Joliet Haunted Prison(Chicago, new attraction). Worked closely with our Viasat and Verizon providers to maintain remote networks for pop up installations.

Philadelphia, Pennsylvania, United States

Managed coordination and implementation of ticketing software, hardware and integrations, led relationship management and provided direct support to venues and promoters in the US, Canada, Australia and South Africa. -Introduced systems, protocols and policies to streamline operations and improve event marketing and execution for clients in many verticals, specializing in experiential.-Owned all client/platform user interaction,, ticketing strategies, operational initiatives, IT support, accounting and reporting for venues, festivals and experiential/exhibit promoters to enhance drive revenue on the ShowClix, Ticketbooth, GrowTix, and Thuzi platforms, all based and managed within the Salesforce CRM.-Assisted a broad range of 100+ diverse clients, including Superfly, Candytopia, Donut Life Museum, Museum of Ice Cream, Wonderspaces, Jurassic World, Galaxy Con, Pop Con, within verticals that included music, comedy, sports, theatre, tourism and conferences.-Managed and supported virtual remote meet and greet s for MLB clients including the Toronto Blue Jays and Washington Nationals as well as WWF events including Wrestlemania.-Contributed to the redevelopment of client- and consumer-facing Help Centers and developed strategic timeline of redevelopment and launch.

Philadelphia, Pennsylvania, United States

Participant in the establishment of NIVA to with a focus on assisting independent venues facing closure or other issues to ensure continued operations post-pandemic.-Creating a comprehensive guide for NIVA members on live streaming, including best practices and platform comparisons-Contributing to the development of the NIVA “Best Practices Guide on Reopening” to advise venue members on safety guidelines

Remote

I piloted relationship management with venues and promoters in the Central and Eastern Regions, managing the coordination and implementation of ticketing software, hardware, and third-party integrations, providing direct support to my clients as well as the larger client base over my tenure with Ticketfly/Eventbrite. I assisted a broad range of more than 100 diverse clients within verticals that included music, comedy, sports, theatre, tourism and conferences to guarantee their success.My achievements included:-The introduction of systems, protocols and policies that streamlined operations and improved marketing and execution for clients-Enhancing event impact and success through targeted strategies-Steering and supporting the migration of 100+ client accounts from Ticketfly to Eventbrite platforms.-Assisting with the redevelopment of client- and consumer-facing Help Center

Central Region

Remote

Support Venues and Promoters utilizing the Ticketfly ticketing and marketing suite to sell tickets to various concerts, events, and festivals. Ticketfly is a technology company reimagining the live event experience for promoters and fans. Its powerful ticketing, digital marketing, and analytics software helps promoters sell more tickets, streamline operations, and increase revenue per attendee, while its consumer tools make it easy for fans to find and purchase tickets to great events across North America. Since 2008, more than 1,800 leading venues and promoters have partnered with Ticketfly, including Merriweather Post Pavilion, the Brooklyn Bowl, Central Park SummerStage, Pitchfork Music Festival, and The Troubadour. Ticketfly is led by Andrew Dreskin, co-founder of TicketWeb, the first company to ever sell tickets online. In 2014, Ticketfly crossed the $1B mark in transaction volume and in 2015 it was named one of Fast Company's "Most Innovative Companies in Music.” In 2019 Ticketfly was acquired from Pandora by Eventbrite Inc.

Philadelphia, Pennsylvania, United States

Within this multi-faceted senior leadership role, I orchestrated and oversaw the operations, hospitality, vendor, box office and production teams for 250 shows annually. Together, we delivered impeccable, upscale event experiences.My contributions included:-Forecasting and budget development to contribute to financial management-Innovating and steering unique filler events that included DNC parties, tattoo festivals and movie events-Maintaining positive, collaborative working relationships within the entertainment district

Wilmington, Delaware

Multiple

I choreographed and oversaw venue operations for a broad array of events, guaranteeing the flawless execution of events seven days a week, 362 days a year. Within this role, I produced dozens of large-scale events that ranged from beer festivals and intimate wine tastings to video game competitions and market events with a keen focus on directing the detailed coordination and precise execution of all operations.

Event planning and implementation, staffing, inventory control, banquet and restaurant management, promotions, bookings, talent coordination, opening and closing.

Pyschology/Music

Music/Writing