Sarah Martin Email and Phone Number

• Resolve daily customer inquiries via phone, email, and walk in’s consistently exceeding target resolution. • Demonstrates critical thinking skills, significant decision-making abilities, and effective conflict resolution skills, while performing day to day management activities in healthcare.• Manage and analyze both qualitative and quantitative data of medical records.• Ensure security and integrity of patient records, complying with federal mandates for patient’s information

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

• Ensures readiness for wartime and peacetime mobility tasking’s• Utilizes AEF Online, Commanders Toolkit(CCTK), and Personal Deployment Preparedness Tool(PDPT) to prepare members for deployment• Maintains Electronic deployment readiness checklist(e-DRC), mobility training and records, personnel readiness, and maintenance of Air Force Deployment Folder• Ensures accuracy of immunization, medical clearance of deployment members• Acts as the liaison for the CC ensuring all personnel and cargo meet deployment readiness preparation requirements

• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.• Questioned callers to determine nature of problems and locations to direct type of response needed.•Handled cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.