Sarah Mccaslin Email and Phone Number

-Created highly engaged teams that deliver genuine and rewarding client experience leading the district in the 2nd highest score for the Gallup Engagement Workplace Survey -Managed several aspects to achieve store goals including: driving sales goals, client service, loss prevention, operating expenses and merchandise management-Acted as the human resources coordinator through hiring paperwork, payroll, recruitment, salary and wage decisions, performance assessments, and separations -Supported new store openings through travel and visual management and adjusted store set according to each store’s square footage, capacity, and market -Conducted merchandise floor sets and refreshes every two weeks per brand standard -Aligned individual store reports and brand standard store sets to adjust merchandise to impact sales -Used company tools and reporting (sales-to-stock) to evaluate weekly allocation/shipment targets, analysis of sales and market trends, store inventory levels, store capacity, and sell-through rates- Acted as the Social Media District Captain in which I drove awareness around the use of Social Media and a growing business through conference calls, contests, and meetings -Recruited, hired, coached and developed through performance management for store and district succession including delivering quarterly and yearly performance assessments -Oversaw multiple locations in district manager absence-Ensured operational excellence by implementing all brand standard operating procedures by conducting monthly Operational Assessments -Organized and hosted hiring events to develop a strong network pipeline through surrounding colleges-Organized and hosted client events, increasing new client base and driving sales totaling over $20,000-Achieved charitable initiatives goals (St. Jude, Susan G. Komen, Breast Cancer Research Foundation) through hosting raffles and events

• Acted as the Merchandising Specialist for Old Navy by driving sales through placement and managing a shipment team to drive productivity for relatable metrics such as units per hour

• 700+ hours of counseling related work over a 9 month period including: 250+ hours of direct client contact with teens, couples, singles, and age 50-something women; and 150+ hours of supervision with Dr. Richard Winter, MD and Mrs. Linda Huffman, MAC• Counseled 14+ clients bringing them to grieve life issues causing depression, anxiety and fear and to use therapy relationship to practice desired, real life changes• Counseled 14+ clients facing a variety of challenges including adjustment, marital conflict, parent-child relationship problems, sexual abuse, rape, singleness, self-worth issues, alcoholism, addictions and divorce• Collaborated with colleagues in weekly individual and group supervision meetings on client assessments, hypotheses, interventions and treatment plans• Set-up appointments, interviewed, explained practice policies, received signatures, and took notes (while using medical terminology) each session while keeping track of each client's confidential file, respecting ethics and abiding by state laws for client care. Became familiar with the process of admitting patients, making sure to protect both the patient and the practice.

• Lead and trained a therapy group of 15 women ranging in ages 35-60 through the “Celebrate Recovery” Program (a program for those struggling with addictions in hopes that the graduates might become Sponsors for other struggling addicts)• 700+ hours of counseling related work over a 9 month period including: 250+ hours of direct client contact with teens, couples, singles, and age 50-something women; and 150+ hours of supervision with Dr. Richard Winter, MD and Mrs. Linda Huffman, MAC• Counseled 14+ clients bringing them to grieve life issues causing depression, anxiety and fear and to use therapy relationship to practice desired, real life changes• Counseled 14+ clients facing a variety of challenges including adjustment, marital conflict, parent-child relationship problems, sexual abuse, rape, singleness, self-worth issues, alcoholism, addictions and divorce• Collaborated with colleagues in weekly individual and group supervision meetings on client assessments, hypotheses, interventions and treatment plans• Set-up appointments, interviewed, explained practice policies, received signatures, and took notes (while using medical terminology) each session while keeping track of each client's confidential file, respecting ethics and abiding by state laws for client care. Became familiar with the process of admitting patients, making sure to protect both the patient and the practice.

• Within organizational consulting, I developed organizational plans for clients in each space while educating and advising them about long term maintenance

• Assisted 20+ clients as Personal Stylist at Nordstrom by contacting them and inquiring about their clothing needs. A follow-up appointment would involve an entire fitting room dedicated to complete outfits that would fit each client’s lifestyle. I would continue my relationship with them by sending thank you notes and follow-up phone calls ensuring their long-term business with Nordstrom• Received Customer Service All-Star Award because of my tactical service with customers (personal trade), sales reports (sales per hour), and consistent achievement of sales goals.• Received Regional Stylist of the Month Award for BP department due to my metrics: sales per hour, units per transaction, and personal trade