Capco consultant for Fannie Mae

*Role eliminated in Feb 2024 global workforce reduction*

-Joined a small globally centralized ops & transformation team where org name and titles fluctuated as new organizational structure and roles were established; filled two short-term roles simultaneously (Global Delivery Expert for Product Launches and Growth Squad Scrum Master) while participating in early agile transformation efforts, testing and implementation of new working models, team-level change management, and creation of the job descriptions, roles and responsibilities, expectations by grade level, and best practices for new positions-Program Management, Project Management, Agile/Scrum/Kanban, and Transformation/Agile Adoption for Global Marketing - Leading, Serving, Delivering, and/or Managing the Big Brand Moments (TM), Global Priority Projects, Product Launches, Campaign Delivery, Growth Squads, and Lifecycle Marketing Squads -Co-managed global product launch and supporting omni-channel campaigns for PayPal Commerce Platform, one of the largest campaigns/product launches in PayPal history; drove collaboration between Product and Solutions Go-To-Market, Global Marketing and Sales, Creative Lab, Business Ops, and many other cross-functional teams including developers and agencies; managed a complex product timeline and delivered supporting websites, emails, and other assets while concurrently defining new ways of working with freshly established, globally centralized teams-Provided 3 months of leadership and agile ways of working guidance as scrum master for Squad Pilot; temporarily served a high-visibility Growth and Experimentation Squad with members across global analytics, strategy, product, growth marketing, brand, creative and UX, data science, local/regional marketing, paid media agencies, MarTech, and marketing operations

-Sat within Consumer Marketing PMO, but expertly served 2 external business units as lead Project Manager for SMB and lead Program Manager for PayPal’s Business Debit MasterCard product -Spearheaded operational planning and execution of omni-channel co-marketing campaigns for BDMC in a strategic partnership with the Director of Card Services, driving program profitability and operational excellence. Skillfully led and served a cross-functional group of internal and agency team members, including product, marketing, creative, legal, compliance, cash-back and incentive integration teams, channel operations developers, data science, QA, and analytics. Ensured seamless execution and impeccable delivery for hundreds of campaigns, dependably met KPIs/OKRs, and drove process improvement, budget reduction, and continuous improvement initiatives for the BDMC program-Excelled as Marketing Campaign Project Manager, managing end-to-end operations and delivery for omni-channel lifecycle and product marketing campaigns targeted at PP’s 20 million merchants. Drove the successful execution of hundreds of campaigns annually over three years, leveraging exceptional stakeholder, dev team, and agency relationships and vast institutional and industry expertise. Widely recognized for pioneering best practices and process improvement, cultivating lasting partnerships, mentoring project and program managers, and adeptly resolving impediments

-Developed and implemented a from-scratch project management infrastructure for Web Marketing; introduced an automated project intake solution and workflow management tools, streamlined & improved processes within webdev lifecycle, resolved lengthy leadership review/approvals steps and resource allocation and capacity planning problems. Instituted compliance, legal, and Infosec SOPs and created content management and asset archival system for regulatory audits. Achieved accelerated decision-making, significantly decreased lead and cycle times at Epic, Feature, and Story level, and vastly improved stakeholder relations-Applied hybrid scrum techniques to provide order, structure, and stability in a waterfall environment; implemented daily standups, developed methods for backlog prioritization, enabled project refinement tools and processes, and established sprint planning. Configured Jira ticketing system and introduced Kanban, transitioned 40+ individual stakeholders and dozens of supporting team members away from offline tracking & “casual requirement gathering via hallway conversations”

Successfully provided short-term internal and external client change management, platform training and transition management, comprehensive WIP and contract handoffs, and accelerated onboarding to eBay team during eBay/PayPal split

Utilized proprietary ad serving and campaign management platforms to create and deliver mobile & online ad campaigns across PayPal Media Network, analyzed performance metrics and optimized performance, and spearheaded workflow and process improvement

-E2E waterfall Project Management of academic journals and digital content; Program/Portfolio Management for high-profile academic societies-Responsible for onboarding and coaching cross-functional teams and partners through end to end production process, developing new client implementation guides and internal SOPs, team mentorship, management of vendors and freelancers, and serving as US academic copyright expert/SME-Key player in internal and external strategic development sessions, pitch meetings, and client events including strategy, engagement, annual planning, and contract retention -Well-known by colleagues and clients for best-in-class client management and for thoughtfully providing simple, empirical solutions to complex problems

E2E waterfall Project Management for compsci & tech textbooks, online study guides, exam websites, and companion software development; client and account management for major publishing houses (Pearson, O’Reilly, Houghton Mifflin, etc.)

Full time during summer and winter breaks, part time throughout academic year. Program Manager for seasonal and annual Parks & Recreation programs, including children's recreational sports, swim lessons, senior citizen trips and activities, summer concert series, and Special Olympics. Managed seasonal personnel and general oversight of facilities (day camp, town beach, skateboarding park, playgrounds, ball fields, and sledding/winter activity facility). Created promotional materials and advertisements for events and programs, trained employees on software, and converted department records and program intake/applications from paper to digital databases.