Sarah Mclaughlin Email and Phone Number

Primary focus on introducing Pay Products (Tip Management Tools) to customers, working closely with them to understand their needs, resolve issues, and maximize the value they receive from product offerings. Responsible for building and maintaining strong relationships with customers, ensuring their success in utilizing these features, and driving customer satisfaction and retention.Acted as the voice for the customer within the organization, sharing feedback and insights to… Show more Primary focus on introducing Pay Products (Tip Management Tools) to customers, working closely with them to understand their needs, resolve issues, and maximize the value they receive from product offerings. Responsible for building and maintaining strong relationships with customers, ensuring their success in utilizing these features, and driving customer satisfaction and retention.Acted as the voice for the customer within the organization, sharing feedback and insights to Product to continuously drive product improvements and advocate for customers' needs. Show less

Established and managed professional relationships with key decision makers in assigned book of business, including +2,500 accounts, delivering customer satisfaction and product expertise through the lifecycle of the partnership to every account

Built relationships with senior partners by managing their forecasts and presenting the regional view on a monthly basis to assist with go-to-market strategies and long term growth calibrated to their specific business needs

Prepared the financial Forecast and Plan for Global Corporate & Investment Banking, Global Equities and Global Credit. Created summary reports on a daily, weekly and monthly basis in response to requests from senior management with the use of IBM Cognos TM1.

Coached a team of 12 girls on developing skills, strategies and preparation for competition.

As the Student Ambassador for RBC alongside the DeGroote School of Business, I promoted RBC events, co-op, and new graduate & internship opportunities on campus. I offered monthly office hours sessions with students to share my personal testimonials regarding my employment and experience at RBC.

Supported the strategic development, design and implementation of the Performance Management Framework for RBC Insurance. Senior Management was provided with key messaging, insights and analysis with achievement of RBCI strategic priorities.

Selected as the McMaster University representative for the Queens-Blyth program. This was an international study abroad opportunity offered to post-secondary students.