Sarah Milner Email and Phone Number

• Engineered a reusable migration and governance sign-off process to enable technology teams to migrate applications and infrastructure from an on-premise data center to Amazon Web Services, resulting in a 30% efficiency gain.• Spearheaded a grass roots project to improve an enterprise-wide governance approval workflow. Mapped the current state of 15 independent processes, and created a recommendation to provide immediate improvements to customer experience and reduce resource hours.• Project managed medium sized infrastructure teams and migrations utilizing JIRA and SCRUM.• Coordinated resource planning and requests utilizing ServiceNow for the multi-year program, including communication with multiple stakeholder levels.

• Led a team of 4-5 employees dedicated to technology training across the company. Empowered employees to grow their skills and achieve goals through mentoring and project resource management. • Oversaw a million-dollar budget for education and conference needs. Actively mitigated costs and reconciled expenses to ensure full utilization of budget.• Led the talent acquisition and placement effort for all entry level employees and interns in information technology. Oversaw the coordination of the new hire and intern training curriculums. • Developed and delivered a technology onboarding experience for new employees to ensure a positive start to their careers.

• Led a team of 2 employees dedicated to the expansion and maintenance of the company’s ServiceNow platform. Empowered employees to grow their skills through stretch assignments and training opportunities.• Established strong relationships with and oversaw a team of external consultants who were responsible for platform development. Managed the monthly pool of resource hours to ensure priorities and costs were adequately met.• Managed and forecasted the annual budget, including managed services, statements of work and licensing for multiple areas.

• Developed a new SQL repository for reporting on sales compensation data.• Built and implemented Informatica workflows to connect a vendor compensation system with internal data repositories.• Directed application developers to ensure connections to dependent systems were securely implemented.

• Researched, developed and delivered training curriculums for technology tools used throughout the company. • Supervised 2 to 6 entry level application developers per hiring season. Provided professional mentoring, technical code review and support, and performance evaluations.• Delivered Java curriculum classes requiring strong presentation and technical skills to appropriately train employees at various technical levels.• Negotiated vendor technology contracts for different departments across the company. In addition to monetary negotiations, reviewed contracts and RFXs to ensure adherence to the company’s best practices for contractual terms.

• Designed and programmed internal applications utilizing Java, HTML, CSS, C++, Informatica, and SQL.• Managed the application development resources for quarterly project releases. Provided resource suggestions to supervisor and held team accountable for meeting deadlines.• Worked closely with business partners to develop marketing presentations and quotes to help sell insurance products. Built strong relationships to ensure quality products were developed that exceeded their expectations and drove revenue.

• Organize daily instructional practices of teams ranging from five to eighteen middle school athletes. • Provide weekly status updates to parents and supervisors on team progress and upcoming milestones. • Organize tournament schedules to provide athletes opportunity to develop in a challenging environment. • Work with athletes to develop and nurture athletic and life skills. • Attend coaching clinics to increase knowledge base.