Sarah Mye Email and Phone Number

•Hired an entire new staff at the Fairfield Ottawa IL in the first month after almost complete turnover from previous management •Increased Occupancy at Fairfield Ottawa in the first month by 29%, revenue by 60k and RevPar by $25.55•Drove Occupancy again in the second month increasing by 14% from month prior to get to 93% for the month, brining revenue up another 43.6K from June and increasing RevPar as well by another $14.36•Implemented continuous training with the staff on customer service at The Forester, raising Medallia’s Customer service for the property by 12 points and Likelihood to Recommend by 6 points in one month.•Increased Bar revenue by at least 5k each month, Food revenue by 3k each month, and total banquet revenue by 10k each month at The Forester

• Developed a hotel strategy that is aligned with both the company and the brand’s business strategies. Ensured sustainable work processes and procedures were put in place to support execution of the strategy• Observed service behaviors providing feedback to individuals; continuously strived to improve performance by analyzing issues and identifying trends to ensure key drivers of guest satisfaction were in place• Encouraged the leadership team to develop effective revenue management strategies and set aggressive goals that would drive the property's financial performance.• Reviewed financial reports to determine how business was performing against budget. Lead cost containment efforts within the property • Coached and supported leadership team to effectively manage occupancy and rate, wages and controllable expenses. Strived to maintain profit margins without compromising guest or associate satisfaction.Key Achievements:• Cultivated and maintained cleanliness and services scores in the top 5% of the brand at the Hyatt Place Knoxville• Acting GM at the Fairfield Inn & Suites by Marriott for 5 months achieving Gold or Platinum status each month based on the company’s balance score card. • Improved Marriott QA score to a 97% overall after being sent to the property when they failed their first QA at the Fairfield Austin North• Reduced the food cost from 110% to 45% in one month at the Saratoga Springs HGI• Improved cleanliness scores from 66% to 82% at the HGI Downtown Omaha, sustaining scores at 80% or higher • Front Office Manager at the Richmond Marriott Downtown for 3 months until Covid-19 hit

• Lead a team of approximately 40 employees in the first 6 months as the AGM at The Fairfield, then promoted to Dual AGM over the Fairfield and Courtyard leading a team of about 80 associates• Assisted in leading, directing and managing all hotel operations including, but not limited to, guest and employee satisfaction, human resources, maintenance, housekeeping, food and beverage, financial performance, and sales and revenue generation quality standards are met• Ensured the implementation and compliance with all company policies and brand standardsquality standards are met• Responsible for recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling employees including leading in the development of the management team quality standards are met• Promoted and lead associate relations including employee recognition and incentive programs

• Responsible for assisting General Manager in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy. Ensure superior service is provided to all guests and product quality standards are met• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and Human Resources• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.• Acting GM (February 28 - May 15) while GM is out on Maternity leave. Responsible for overall operation of the hotel including forecasting, P&L reports, Mix of Sales, sales/cold calls, and revenue calls

• Maintained cleanliness for both guest rooms and public areas and inspected them to ensure that the standards were met• Responsible for interviewing, hiring, training employees, appraising performance, rewarding and discipline employees; planning, assigning, directing work, inventory, housekeeping ordering, payroll, addressing complaints and resolving problems • Demonstrated adaptability handling with frequent change, delays and unexceptional events, changing approach or method to best fit a situation • Filled in as acting GM for three months over the summer in absence of all front office management including no GM, FOM or supervisor

• Maintains cleanliness for both guest rooms and public areas and inspected them to ensure that the standards were met• Assisted in supervision of employees in housekeeping department. Carried out supervisory responsibilities in accordance with Courtyard Marriott's standards in the absence of the Executive Housekeeper• Supervisory responsibilities included training employees, assigning, directing work, addressing complaints and resolving problems• Developed and implemented a new lost and found system that better organized and kept track of any guest items left behind than the previous system

• Demonstrated problem solving skills identifying and resolving problems in a timely manner, developing and implementing alternative solutions and using reason at all times• Ensured customer service by managing difficult and emotional customer situations and always responding promptly to customer needs • Responsible for cash drawer content and transactions during the shifts. Ensured accuracy of daily deposits. Maintained accurate records including cash log, wake-up call sheets and all other logs as required • Showed initiative in assisting other departments when short staffed. Trained in valet and the Bistro to better the overall success of the hotel help when those departments needed extra help. Assisting with housekeeping and taking property walks with AGM led to promotion to housekeeping supervisor

• Responsible for helping achieve ongoing guest satisfaction by maintaining cleanliness and sanitation of guest rooms• Responded promptly to customer needs, requests for service and assistance• Demonstrated time management and teamwork skills by cleaning 17 rooms daily in a timely manor and never over the time allowed• Volunteered regularly, assisting others complete rooms upon completion of my own room

• Highly skilled in greeting, registering and assigning rooms to guests professionally and in a welcoming manner• Demonstrated a proven ability to assist guests with room booking, changing, and canceling reservations • Coordinated with housekeeping to ensure room readiness and guest requests• Adept at computing bills, collecting payments, and reviewing accounts/charges with guests• Represented the hotel in regards to guest complaints and situations requiring immediate action