Leading the delivery of skills development and community building opportunities for undergraduate and postgraduate taught students in Edinburgh College of Art (ECA). Delivering tailored professional and academic skills workshops, subject-specific development activities and awards, and practical learning opportunities to augment the student experience.

Leading in the development and management of the Student Support Team, with a focus on the delivery of support, guidance and advice to students and staff in relation to student/programme case-work. .

• Point of escalation for student enquiries and queries from personal tutors and academic colleagues. For example, curricula, regulations, procedures, degree transfers and interruption of studies.• Administrative tasks including maintenance of records and student files, coursework extensions, degree transfer applications, interruption of studies, leave of absences and student withdrawals.• Identify students in potential difficulty through regular communication with students, attendance monitoring, personal tutors, programme/course administrators and provide appropriate guidance and follow-up.• Responsible for special circumstances administration for ECA undergraduate and postgraduate taught students.• Provide pastoral care by signposting students to relevant central services and other specialist sources of information as and when appropriate. Keeping up to date with detailed knowledge of services available.• Contribute to Welcome Week activities - allocation personal tutors, confirm student attendance on Euclid, check/add course choices, process changes on Euclid to reflect minor course changes•Student Staff Liaison Committees – attend and contribute•Progression for UG Students; Dealing with issues, Exam Board for all UG students, escalation to college for exclusion

Organisation and co-ordination of recruitment events such as Undergraduate and Postgraduate Open Days as well as Undergraduate Offer Holder Days, Information Fairs and Virtual Open Days. This involves the recruitment of staff and student ambassadors to assist at the events and management of the events on the day. Contribute to other recruitment activity. Assist with recruitment to all undergraduate, taught postgraduate and postgraduate research programmes. This includes the advertisement of postgraduate courses and research studentships, and applicant conversion activities and communications with applicant students. Co-ordination of publicity materials. Co-ordination and production of all School recruitment related publicity materials (including recruitment brochures, prospectus entries and all relevant web content and online recruitment resources), writing content and ensuring that the School’s branding is applied consistently and in accordance with agreed guidelines. Co-ordination of demonstration materials. Liaise directly with appropriate members of the School’s academic and outreach community to help identify possible demonstration materials for use at events and workshops intended to promote Informatics to potential students (University Open Days, School Outreach Activities, Science Festivals) and members of the public and other external stakeholders. Contribute to other communications and outreach team activities. Contribute to other team activities, including supporting the Communications and Outreach Manager in building and maintaining a programme of communications and engagement with School alumni, external and internal communications, web and social media, and public engagement and outreach.

Point of escalation for all student enquiries and queries from Personal Tutors. For example, curricula, regulations, procedures, degree transfers and interruption of studies Identify students in potential difficulty through regular communication with students, personal tutors, programme secretaries and course secretaries and provide appropriate guidance and follow-up. Responsible for special circumstances and progression administration for undergraduate students Provide pastoral care by referring students to relevant central services and other specialist sources of information as and when appropriate. Maintaining detailed knowledge of services Student Experience Projects; Student Notebook, PPLS Puppy Fundraising, Student Information Sessions (f2f and virtual) Coordination of Welcome Week - allocation personal tutors, welcome meetings, confirm student attendance on Euclid, check course choicesMaintain and update on content on School/subject area webpages as required. Act as main contact for undergraduate web pages.Provide advice and support to students studying abroad, international students and students on exchange programmes and liaise with Academic International co-ordinator where relevant Manage and co-ordinate the arrangements for Post-Offer Visiting Days and Open Days. Book venues, produce and distribute subject information material, organise academic and student volunteers to participate. Facilitate ad-hoc visits from prospective students and respond to ad-hoc enquiries as required Update and Maintain Social Media and Communications with prospective and current students Student Staff Liaison Committees – recruitment of reps, coordination and minutes, Peer Support - support, offer advice and help organise events. Progression for UG Students; Dealing with issues, Exam Board for all UG students, escalation to college for exclusion

Undergraduate Teaching Office, School of Philosophy, Psychology and Language Sciences Act as first point of contact for all student enquiries relating to courses and programmes and be responsible for effective communication. Provide effective and efficient support in the delivery of teaching, using initiative to predict requirements. Co-ordinate the wide-ranging aspects of courses/programmes, including updating timetables and room bookings, preparation and updating of courses/programmes documentation, Learn, preparation of course monitoring statistics, monitoring of turnaround times for assessments. Recording and producing marks of exams/assessments, ensuring all procedures are properly and accurately followed. Employ a customer focussed approach to address and help resolve course/programme problems referring complex issues to Student Support Officers. Work with on-line systems both corporate and local to ensure accurate recording of information and produce reports for a range of purposes and audiences. Co-ordinate all Course Organiser activities including managing tutorial groups by creating distribution lists, actioning and communicating changes to tutors and students on a regular basis. Ensure any matters relating to student welfare and Special Circumstances are brought to the attention of the Personal Tutor, Student Support Officers as appropriate. Prepare ‘special’ support materials as directed by the Co-ordinator of Adjustments. Contribute to Freshers’ Week organisation and participate in the allocation of students to Personal tutors, Welcome meetings, confirm student attendance on Euclid, check course choices, process changes on Euclid to reflect minor course changes Provide secretarial support for meetings and/or committees as required. Assist Student Support Officers in general undergraduate administration as required.

Fees and Student Support Team in Academic RegistryActing as first contact for tuition fee, fee status and student support queries, including providing up-to-date advice and information to students, parents, academics and external agencies and ensuring a high quality and customer-focused service at all timesSupporting the Fees Team Leader in ensuring that all tuition fees, research costs and other related fees are accurately assessed and recorded on the student record system to enable the Finance Department to collect all fees dueNotifying the SLC, SAAS of students who have withdrawn, suspended or changed course to enable students’ financial support to be assessed and tuition fees paid.Reconciling tuition fee payments received from SAAS and the SLC against individual student records to ensure correct recording and collectionIdentifying operational issues and escalating problems with possible solutions to the Fees Team Leader in order that operational deadlines and service levelsLiaising with College/School staff and arranging the transfer of appropriate funds to departmental accounts for any additional programme costs charged.Recording and maintaining funding details for all external sponsors thus ensuring that accurate information is available to enable the Finance Department to invoice all fees dueCommunicating with other team members on a daily basis regarding daily and weekly tasks

Recruitment Process - sending out, receiving applications, setting up interviews, dealing with HR documentsCars and Uniforms - ensuring all teams have correct resources. Ordering and maintaining stockBooking Travel and Accommodation Organising eventsQuality - updating records of employee performanceInduction and Training - set up, materials and liaising with appropriate peopleCreating, formatting and developing procedures and policiesWorking closely with Finance - coding invoices and dealing with paymentsMinutes of meetings: writing and circulating Mail MergesReception duties - face to face/telephone communication with general publicDealing with facilities issuesUpdating online contact company databaseDay to day running of the office

Plan duty rosters in advanceEnsuring football and events have appropriate resourcesCompile periodic football orders and special event ordersProblem solve any situations that where various factors leave us with no resourceUpdate/Process - sickness, annual leave, training and court documentation Considering implications of each duty change and effectsLiaising with different functions throughout organisation to ensure job is carried out effectively

Project management of high scale projects. Responsible and monitoring progress on MP's and Captains of Industry Costing fieldwork and advising clients on fieldwork approachResponsible for junior members of the team Developing and improving work processesMonitoring costs Training and development of other team membersReacting to uncontrollable circumstances and finding solutionsOrganising and leading project briefingsAccountable for recruiters/interviewers actionsEnsuring Post Project Reviews are conducted with internal clients and use constructive feedback to help improve our teamSole responsibility for projects - including day to day project management, organising and set-up jobs and progress chasingLiaising with internal clients and external recruiters/supervisorsConstant problem solving to ensure projects run smoothly and tight quotas and expectations are metWorking on a variety of projects at any one time which is organising focus groups, depths, workshops and business executive interviewing (including high profile respondents)Updating internal clients daily on projects and negotiation with them, when problems ariseUpdating Field Management Systems daily, updating capacity schedules and individual job management spreadsheetsGeneral administrative task: answering phones, authorising pay claims, venue sourcing and booking

Project managing all field projects including quantitative and qualitative projectsEditing questionnaires Greeting clients and setting up boardroomResponsible for interviewing training (CAPI)Organising and running hall tests Co-ordinating delivery CAPI machines in and out of fieldDealing with pay queries and monitoring individual claimsUpdating and maintaining interviewer files