Sarah Nour Email and Phone Number

• Operates as the lead point of contact for any and all matters specific to the assigned project (after signing the contracts)• Listen to each client in order to gain an understanding of their individualized needs, in order to arrange/develop a specific service that will take care of the need expressed.• Develop a trusted advisor relationship with key customer stakeholder and executive sponsors• Forecast and track the projects metrics • Manage the clients’ expectations• Identify and grow opportunities within territory and collaborate with sales team to ensure growth attainment • Develop internal relationships between departments related to the assigned projects• Work to resolve all problems raised during the service delivery process, and assist escalations as needed • Provide presentations on expansion of scope of services to the client• Collaborates with corporate infrastructure on developing most efficient operational interface• Maintain good levels of profitability assigned by Top management • To provide monthly reports to the Top Management communicating the financial and customer satisfaction status• Identifying long term and short term opportunities on existing accounts • Attending frequent and scheduled meeting with the client and document all meetings and correspondences as much as possible• Monitoring budget and informing operations of any deviations• Forecasting and tracking performances and financials of key accounts• Following up on market competitions and market trends• Closely liaise with the marketing team and track effectiveness of marketing campaigns in the market • Document and communicate customer requirements to create a database for the company’s intelligence• Working on resolving outstanding payments with the finance department

o Company: ContrackFM – Orascom GroupMarketing & Business Development Section HeadReports to: Business Development Sr. ManagerMajor Responsibilities: Business Development Tasks:• Prospect for potential new clients and turn this into increased business.• Identify potential clients, and the decision makers within the client organization. • Participate in pricing the solution/service. • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and marketing channels. • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators• Present new products and services and enhance existing relationships. • Work with technical staff and other internal colleagues to meet customer needs. • Create, negotiate and close commercial agreements• Conduct presentations and business meetings with current and potential clients.• Contract’s renewal negotiations and problems solving.• Coordinating new projects with clients and operations teams.• Board, senior management meetings and other company departments as required.Marketing Tasks:• Responsible for developing and preserving the company’s brand and image.• Develop promotional and marketing opportunities and ideas from conception through to delivery.• Support the overall marketing objectives of company both externally and internally.• Ensure that all printed promotional material is distributed effectively throughout company departments and to the company board to include posters and leaflets.• Organize events and exhibition contributions serving company goals.• Developing Marketing & Business Development Budget

o Maintain highest standard of communication with existing client to ensure continuity of business generated to the Company.o Eliminates as much as possible the obstacles that face the client during the leasing transaction.o Coordinates between departments to ensure smooth operations procedures for client services.o Investigates customer complaints regarding service rendered into the company (pertaining to the leasing procedures)o Propose & develop operation route to facilitate Sales officers’ tasks & to ensure complete & ideal job implementation.

• Establish and maintain current client and potential client relationships. • Manage account services through quality checks and other follow-up.• Identify and resolve client concerns• Coordinate department activities and special projects to ensure quality and meet timetables. • Evaluate department processes. Recommend and coordinate needed changes based on process analysis. • Direct staff in the development, analysis, and preparation of reports. • Supervise staff in accordance with company policies and procedures. • Assist staff to resolve complex or out of policy operation problems. • Coach and provide career development advice to staff. • Establish employee goals and conduct employee performance reviews. • Responsible for staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations. • Responsible to meet department productivity and quality goals. • Other duties as assigned.

• Monitors all police and emergency scanners and electronic/printed sources, determines if a story is news worthy.• Story and Series planning, with close coordination of Assignments Manager, Executive Producer, News Director and other members of newsroom management.• Researching stories, and keeping track of daily activities of the newsroom.• Setting up and coordinating live remotes inside and outside the building.• Working with reporters, producers and news sources to gather information and develop sources.• Create and coordinate short-range planning to meet department editorial goals.• Coordinate with other departments to complete stories and projects.• Produce news stories and reports as assigned• Translation and editing of news at source

• Off shore selling to customers in the UK and close deals. • Provide customers with product and service information. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Recognize, document and alert the supervisor of trends in customer calls. • Recommend process improvements. • Other duties as assigned.