Perform eligibility audits weekly for District Council 711 Painters & Allied Trades UnionPerform monthly reconciliation for various Union benefit plans.Process terminations for ineligible members and send COBRA QE notices to the COBRA departmentIndexed and entered check details for Employers benefit payment. Process Employer remittance for various benefit plans.Prepare enrollment packages to be mailed to Union members.Review benefits paperwork for accuracy and completeness.Explained Health & Welfare Benefits including COBRA to Union Members in easy to understand terms in order to educate each on available options.Checked Union members benefit enrollment for accuracy and input all data into systems.Process request to update demographic information for members in all applicable systems.Assist members with claims issues

Answered phones and web based inquiries for customers with questions regarding Health & Welfare benefits and 401k benefits for client USAA.Redirected calls to appropriate departmentGathered information, researched/resolved inquiries and logs customer calls.Communicated appropriate options for resolution in a timely manner.Informed customers about services available and assessed customer needs.Monitors priority of calls and shifts escalated calls to assure resolution to problems.

Assessed caller accounts to determine benefits, identify service needs and resolve issues.Answered calls and emails, addressing customer inquiries, solving problems and providing new product information.Explained benefits to plan participants in easy to understand terms in order to educate each on available options.Checked employees' benefits enrollment for accuracy and inputted all data into systemsDelivered exceptional customer service to policyholders by communicating important informationResolving Claim issues by working with client, providers and insurance company.

Redirected calls to appropriate departmentGathered information, researched/resolved inquiries and logs customer calls.Communicated appropriate options for resolution in a timely manner.Informed customers about services available and assessed customer needs.Monitors priority of calls and shift escalated calls to assure resolution to problems.

Answered phones for customers with questions regarding Health & Welfare benefits, Pension and 401k for the clients Raytheon and USAARedirected calls to appropriate departmentGathered information, researched/resolved inquiries and logs customer calls.Communicated appropriate options for resolutionInformed customers about services available and assessed customer needs.Monitors priority of calls and escalated calls to assure resolution to problems.