Dedicated to providing clients and guests with best service experiencesServing food and beverages at banquet style eventsUnload and sets up event items and food in required timely mannerPerforms all Front of House and Back of House tasks to high standardClears, cleans, and breaks down event at off-site venues and returns all food and service items to the correct facilities

Onboarding new clients onto multiple platformsProcessing client cancellationsManaging company emailSending out weekly client personal messagesCreating biweekly newsletters to send to clientsContent repurposing and source contentEditing and proofreading blogsSocial Media managementScheduling social media posts, storiesProspecting potential collaborations on SMMessaging new followers

Provide ongoing administrative support to the CEO, driving organizational success through the management of daily operations and special projects. Managed all reservations on multiple booking platformsActed as liaison between guests, management, and team membersCreated and updated schedules for housekeeping and maintenance teamsProvided guests updated information about local dining, special events, transportation, etc.Processed reservation paymentsServe as primary point of contact for an average of 30 incoming phones calls per day, addressing inquiries and resolving concerns Managed all damage claims with Airbnb, Booking.com, and PeerspaceDeveloped and implemented processes for overall team successEffectively led the execution of strategies as developed by Corporate

Responsible for training/managing the concierge teamScheduled guest suite/amenity reservationsCoordinated annual resident events & monthly wine tastingsScheduled/assisted Real Estate Brokers with open houses