A Business Analyst at a multi-site Dermatology practice responsible for analyzing data, identifying trends, and providing actionable insights to enhance operational efficiency, improve patient care, and drive financial performance across all practice locations.

Competently gathered patient benefits for surgical procedures Originated contact with insurance carriers for prior authorizations and Primary Care Physicians for referrals. Built accurate quotes for services to staff and patients. Established communication and provided documentation to the Dallas, Bonham, and Overton Brooks VA offices for patient authorizations and treatment processes. Resolved patient billing inquiries with critical thinking and decision making, escalating issues when appropriate. Gathered and distributed patient medical records when requested ensuring to abide by HIPAA guidelines. Applied a digital reporting process for scheduled procedures that need benefit verification. Developed, presented, and implemented training materials with processes on handling VA Authorizations/Requests and Payment Plans Devised and maintained a fair and effective schedule for live call handling to meet call metrics and in-person coverage. Collaborated with our Surgery Team to set up a functional tasking process for obtaining procedure referrals and prior authorizations.

Retained all responsibilities of a scheduler Oversaw all facets of training, coaching, scheduling, and mentoring to achieve team harmony. Participated in associate scheduling, hiring, firing, disciplinary action, and evaluations in conjunction with management team. Monitored team performance through observation and metrics. Utilized knowledge of contracted insurance carriers to educate patients and obtain referral/prior authorization if needed prior to appointments. Supported other department needs dependent upon the current scope of the practice. Upheld modifications to training manuals and processes. Created and revised provider scheduling templates to meet practice needs. Formulated and executed staffing schedule that mirrored the availability needs of the practice. Assisted in integration and set up of PMR system for all locations and telephone system for 3 locations. Improved referral intake process by increasing how often to contact the patient and a structured storage system.

Professionally answered phone calls in a timely manner and routes to appropriate departments, ensured interactions with patients, referring offices and staff were positive. Accurately scheduled patient examinations in alignment with current company polices. Verified all patient data was accurate and complete. Provided back up coverage for front office call handling and scheduling. Actively worked with appropriate personnel regarding provider schedule template changes Sustained an accurate, up-to-date database for referring providers. Quickly retained knowledge of practice systems and processes which aided improvements in the department and practice, along vertical career growth.

Responsible for the overall supervision and daily class functions of a group of children.Observed all rules and regulations at Primrose School of/at (Primrose of Plano at headquarters and the local, state or national regulatory agencies pertaining to the health, safety and care of children. Assessed each child's developmental needs on an ongoing basis.Implemented the approved lesson plans and daily classroom schedule in accordance with the Primrose Balanced Learning® curriculum and programming.Planned with a member of the Leadership Team the parent-teacher conferences and student evaluations.Maintained an attractive, well-kept classroom that encourages children to create, explore and make decisions with confidence.Provided verbal recognition and acceptance to children while providing clear and consistent expectations for the children's behavior.Accepted responsibility for maintenance and necessary housekeeping duties of the classroom, common use areas and playgrounds.Attended All Required Staff Meetings, Workshops And/or School Functions.Maintained overall professional personal appearanceAssisted in other capacities that Director, or designee, determines is necessary.

Guided Customer and Parent Interactions in person and over the phoneScheduled Customer Lessons (When I Work)Taught life saving skills and swim stroke technique to children ages 4mos to 16 years in Group (4:1) and Private Swim LessonsBecame CPR and First Aid Certified (Expired in 2018)Learned Pool Maintenance and SafetyParticipated in In-services for Safety issues and curriculum changeObtained Master Water Safety Instructor CertificationCross-trained on Front office dutiesEvaluated student skills using a critical eye to determine if they should progress the next level based on curriculum skills mastery.

Guided Customer and Parent Interactions in person and over the phoneScheduled Staffing and Customer Lessons (When I Work)Interviewed and Trained new hires for Water Safety Instructor PositionManaged a team of 14+ Water Safety InstructorsTaught life saving skills and swim stroke technique to children ages 4mos to 16 years in Group (4:1) and Private Swim LessonsBecame CPR and First Aid Certified (Expired in 2018)Learned Pool Maintenance and SafetyLed In-services for Safety issues and curriculum changeObtained Master Water Safety Instructor CertificationCoordinated scheduling with the Front Office Manager for cross-trained employeesCross-trained on Front office duties

Received calls on a multiline phone system from customers who need to report a loss regarding their insured properties and items.Provided and Maintained Remarkable quality service to customers by being empathetic, personable, and maintaining a positive tone.Maintained call metrics such as call handle time and quality service scoresNavigated effectively and efficiently through our customer database and entered information given by the customer into our Loss Intake Tool using Standard Claims procedures.Determined a potential total loss and set up a tow to move vehicle for inspection.Set up rental car reservations or service repairs through Enterprise Claims Systems for our insured.Sent additional claim information to Claim Handlers for processing Experienced in Microsoft Outlook for internal emails.

Guided Customer and Parent Interactions in person and over the phoneScheduled Customer Lessons (When I Work)Taught life saving skills and swim stroke technique to children ages 4mos to 16 years in Group (4:1) and Private Swim LessonsBecame CPR and First Aid Certified (Expired in 2018)Learned Pool Maintenance and SafetyParticipated in In-services for Safety issues and curriculum changeObtained Master Water Safety Instructor CertificationCross-trained on Front office dutiesEvaluated student skills using a critical eye to determine if they should progress the next level based on curriculum skills mastery.

Worked with three year olds to develop mental, physical, emotional, and social skills.Cleaned restrooms and surfaces after every meal, naptime, at the end of the day, and when needed. Lead story timeSet out snacks and observe children during snack timeAssisted in dismissalObserved children during outside play and centers and ensured safety.

Answered customer phone calls on a multi-line phone systemProvided and Maintained Remarkable quality service to customers by being empathetic, personable, and maintaining a positive tone.Navigated effectively and efficiently through our customer databaseTransferred calls to the appropriate departmentAnswered coverage, billing, claims, and general customer service questions as it applies to individual policies and jobsMaintained call metrics such as call handle time and quality service scoresProcessed and Refunded payments through a Billing Online SystemLeft messages and for the Insurance Agent and/or Claims Representatives where appropriate Navigated effectively through a Knowledge Base system that provides standard procedures for all calls. De-escalated calls when necessaryMulti-tasked by operating a computer database, actively listen to our customer’s needs and concerns, and providing the correct information for the situation.

Asked qualifying questions to customers to find devices and accessories that best fit their needsActivated phones Operated a point of sale Handled Cash

I worked as a Temporary Employee at a background screening company named HireRightVerifications ResearcherVerified education, employment, and references listed on resumes by applicants through multiple forms of media.Researched businesses and created a database entry for sources not already available in our system. Met specific guidelines on how to verify information based on the standards of the client.Maintained a 5.5 Verification rate per hour and a 95 percent verification rate. Maintained a low error rate from Quality Control and Work in Progress TeamExperienced in Microsoft Office Suite 2010 for email communication, templates, and to access training materials.Communicated with the applicants via phone call to seek clarification and official documentationwhen there was a major discrepancy between the information given to us by the source and what the applicant had indicated on their application.Assigned to verify Military service through the DOD Website, DD214s, and the Navy and Marine Locator.

Sales Transaction Associate (STA)Greeted CustomersHandled Cash, Credit, or check transactions with customersAnswered customer questionsIssued change, receipts, and refundsMarketed protection plans, service plans, and replacement products that would benefit the customer Applied applicable price adjustments and coupons to productsComputer Sales AssociateConsulted with customers regarding computer needs and recommended product(s and accessories based on their current needsOffered additional services if their product was damaged or gained a virusMulti- Channel Sales AssociateAnswered phone calls for customers with questions regarding shipments, orders, and general availability or functionality of a product.Processed/Modified orders through our online ordering systemResolved customer order issues through our order management systemAdvised customers over the phone and in person about policies, services, and productsAddressed and Resolved customer complaints and referred to a member of management when I could not resolve the issue.Worked Black Friday and Tax Free Holidays in all three roles.