Sarah Ricks Email & Phone Number

Southaven, Ms, Us

Southaven, Mississippi

I began my journey as the Executive Director, managing and streamlining daily office operations to ensure a smooth workflow.From the very beginning, I understood the importance of effective budgeting, planning, organizing, and evaluating hospice services.Recognizing the value of education and community engagement, I take it upon myself to provide external agencies and the community with enlightening educational programs and in-services.One of the most fulfilling aspects of my role was directing and coaching a remarkable team of hospice personnel, volunteers, and interdisciplinary professionals.One of the most significant accomplishments during my tenure was overseeing the transformation of our agency from an unprofitable startup to a profit-generating entity within just six months. • Ensured high-quality service delivery by strengthening contract relationships with external vendors and providers.• Enhanced performance by identifying areas for improvement, creating action plans, and implementing strategies.• Achieved satisfaction scores and star ratings ahead of national standards via strategic management and quality improvement.• Attained highest year-over-year increase in average daily census growth in 2020.• Maintained yearly deficiency-free state surveys and obtained ACHC accreditation in 2019 with recertification in 2022.• Secured zero turnover in previous 12 months by designing comprehensive onboarding programs.

Memphis, Tennessee

I played a vital part in ensuring the smooth transition of patients from hospital to home health services while recognizing the vulnerability and apprehension that often accompany such transitions. • Maintained continuity of care upon hospital discharge by coordinating setup and delivery of durable medical equipment.

I had the privilege of serving as the Branch Manager, where my leadership journey involved directing and motivating a diverse team of 30+ staff members.Throughout my tenure, I immersed myself in the intricacies of our operations, seeking ways to improve our interactions, and streamline various tasks.One of my most rewarding aspects of this role was the opportunity to promote employee development and retention.I was meeting our budgetary goals while maintaining a commitment to high-quality operations. Balancing financial responsibilities with operational excellence.I took great pride in leading a team that thrived under my guidance. Together, we achieved operational excellence, fostered employee growth, and exceeded our goals. • Led the largest home health provider in DeSoto County, Mississippi, managing a census of 400+ patients.• Accomplished budgetary targets while upholding high-quality operations.

Master Of Business Administration (Mba), Health/Health Care Administration/Management

Bachelor'S Degree, Registered Nursing/Registered Nurse

Associate'S Degree, Registered Nursing/Registered Nurse