Responsible for providing human resources and administrative support to all activities relating to payroll, employment records, on-boarding and seperation, and employee benefits. Additionally, supporting all teams in the process of hiring new employees by creating job announcements, placing ads, processing applications, and creating offer letters. Responsible for processing payroll and be point person for questions on compensation and benefit guidelines, policies and procedures. Draft and implement benefit guidelines, policies, and procedures for the institution. Assist the organization in reinforcing an inclusive and supportive culture grounded in cross-department collaboration. Keep Visitor Experiences and Events staff informed of internal and external communications, plan year round staff training programs featuring customer service, public relations, safety, education, security, etc. Responsible for implementing training programs. Schedule, staff and manage coverage for museum hours and special events, providing consistent quality customer service.

Monitor and control fiscal transactions related to grants, investments, bank fee transactions and assigned receivable/payable accountsPrepare and record required monthly journal entries for accounting transactions and operationsComplete bank reconciliationProcess and coordinate daily funding transactions and make timely depositsAssist in preperation of annual single audit report and City's Comprehensive Annual Financial ReportWork with Accounts Payable to manage and process invoices, processing checks weekly for paymentMaintain financial reports and supporting documents, ensuring records meet compliance with regulation

Assist with development and administrative of City's operational budget; gather and compile budget, financial and technical information; participate in Budget Allocation ProcessAssist in research and gathering of economic, financial, demographic, and statistical information; create and update charts and tables for use in budget process

Provide clients with exceptional customer service thought online chat, email and phone when completing our credit counseling coursesBroad knowledge of bankruptcy process and available resources for clients Completed requirements to become Certified Personal Financial Counselor

Worked with limited supervision using independent judgement and discretionCoordinated with Executive Management to complete research studies as needed on programs, services, and financesPresented findings to executive teamRequired to analyze and interpret city budget information, contracts, and policiesAssisted department with CAPRA accreditation

Oversaw daily operations and staffingDirectly supervised employees and provided coaching on a daily basisResponsible for training new employeesAssisted customers in determining appropriate deposit and lending needs both in person and over the phoneActively searched and contacted customers for sales opportunitiesMet all sales goalsPlanned and organized promotional eventsHandled customer questions and complaintsPulled weekly/monthly reports to track sales and operational goalsWorked well under pressure while being extremely organized

Gained experience and knowledge in all areas of a financial institution by observing and working in various departments and branches with diverse groups of peopleAcquired Accident and Health, Life and Fixed Annuities licensing Provided customers with exceptional service and advice in financial mattersTrained and coached employees during a bank mergerPrepared to lead a team by attending leadership trainingKnowledge of regulatory policies and lending practicesLearned to handle confidential materials and basic office management duties

Responsible for achieving department’s budgeted sales goals, shrink targets and managing inventory levelsAccountable for overall effective operations and animal welfareProvided ongoing training to associatesCoached associates in customer service and product knowledge