Sarah Schabowski Email & Phone Number

New York, Ny, Us

Program Management, Project Management, Advisory & Strategic Consulting

New York, Ny

- Utilized industry experience, technology knowledge, and commitment to outcomes to help insurers plan and implement complex business and operational changes to improve their performance - Worked on 16 projects with 13 different insurance companies, with 11 ranked as a top 60 Property & Casualty insurer, 9 included in the Fortune 500 or Fortune Global 2000, and 3 specialty insurers - Developed repeatable processes to onboard addition states or products to initial implementation and incorporated lessons learned to promote efficiencies for additional cycles - Managed 2 teams of 10-15 of business analysts, developers, and testers to deliver system updates and to implement 9 new states over 5 releases (10 months), including complex states of CA & PA, to the small commercial business product that was built on the Duck Creek Suite with a digital UI/UX - Led inception, analyze, & design phases to confirm project scope, estimates, staffing, and Statement of Work with business stakeholders, product owners, & system subject matter experts (SMEs) for a new product roll-out on Duck Creek Policy with a digital UI/UX - Met with project leadership to prioritize roll-out strategy, functionality, & defect resolution - Coordinated with additional teams, such as marketing, reporting, infrastructure, & training for roll-out - Reported on status, risks, and issues to project senior management, Steering Committee, or C-suite - Established expert in the Insurance practice by leading trainings and improving best practices - Responded to sale requests for proposals, oral presentations, demonstrations, and proof of concepts- Client projects:* Domestic Top 50 Commercial, Personal, and Surety Insurer, Commercial Small Business - Duck Creek Functional Subject Matter Expert (SME)* Large International Finance & Insurance Corporation, UI/UX & Duck Creek Policy - Inception Lead/Project Manager* Small Business Commercial Insurer, UI/UX & Duck Creek Suite - BusinessOwner/Architect

Strategy & Consulting, Financial Services - Insurance- Oversaw 5 workstreams across Accenture, the client, and the vendor to implement a bordereau upload solution, that included integrations, conversions, testing, and change management - Led functional team (7 on-shore/1 off-shore) as part of the implementation of the Duck Creek suite, including multiple integrations, over 5 releases and implementing 4 commercial specialty lines of business - Reviewed and provided feedback on requirement and design deliverables created by the team - Led system demos, supported client user acceptance testing (UAT), and go-live activities - Managed and reported on risk, issues, and progress of functional work as part of the overall project status to project senior management, Steering Committee, or C-suite - Updated processes and deliverable templates based on lessons learned - Client projects:* Large Domestic Personal Lines Insurance Company, Duck Creek Commercial Auto - Delivery Lead* International Commercial Property & Casualty Insurer, Bordereau Application Implementation, Accident & Health - Project Manager* Large Domestic Personal Lines Insurance Company, Duck Creek Billing, Project Manager

Chicago, Il

Technology Consulting, Financial Services - Insurance- Documented current-state and future-state workflows and use cases to identify requirements for rating, underwriting, policy administration, billing, claims, and additional downstream reporting - Coordinated meetings between client and vendor teams to review, complete, and confirm requirements - Set-up onshore/offshore operating model for writing and updating requirements - Collaborated with development and testing teams to ensure comprehensive requirements and design documents - Developed business support plans to manage the business activities needed to support system releases - Defined standards and procedures to triage defects, identify root cause analysis, and confirm resolution - Client projects:* Large Domestic Personal Lines Insurance Company, Duck Creek Commercial Auto - Functional Lead* Speciality Insurance Company, Duck Creek Suite - Functional Lead* International Commercial Property & Casualty Insurer, Global Specialty Process Redesign - Business Functional Design Architect* Specialty Insurance Company, Duck Creek Policy - Business Analyst* Large Domestic Personal Lines Insurance Company, Product Operations Quality Improvement - Project Manager* International Commercial Property & Casualty Insurer, Global Underwriting Program/Duck Creek Policy - Business Analyst* International Commercial Property & Casualty Insurer, Claims Enhancements, Compliance, & Change Control - Business Analyst* International Commercial Property & Casualty Insurer, Underwriting Workflow/Pegasystem Business Process Management - Business Analyst

Chicago, Il

SUA was purchased by Tower Group in November 2009. Tower Group offers diversified P&C insurance products and services through its operating subsidiaries to individuals and small to medium-sized businesses through its network of retail and wholesale agents and specialty business through program underwriting agentsProgram Business, IT- Reported to AVP, supporting Specialty Business Division - Led cross-functional project team to generate business through a fronting arrangement- Managed the implementation of bordereau reporting for new program underwriting agents - Developed business cases and manage projects to prioritize and integrate data warehouses - Produced status reports, facilitated meetings, resolved issues, and improved communication regarding milestones, delivery dates, and risks to the PMO and project stakeholders

Chicago, Il

SUA Insurance CompanySUA was a specialty P&C insurance company providing commercial insurance products to targeted segments that require highly specialized knowledge due to their unique risk characteristics. SUA was purchased by Tower Group in November 2009. Underwriting Support, IT- Provided support to Actuarial, Operations, and Underwriting departments while working with Claims, Finance, and IT to scope and implement changes to support Insurance programs with Partner Agents - Managed the due diligence process for business expansion to 5 new agents, 5 new programs, and 17 new states, resulting in the implementation of 3 new partner agents, 3 new programs, 17 new states, and 3 fronting arrangements - Led meetings with C-suite on organizational priorities based on business cases, cost benefit analysis, and resource availability - Streamlined and documented workflow processes for captive and partner agent responsibilities - Created and drove the execution of plans for data warehouse projects that support reporting requirements, including the development of structured processes and standardization of coding - Consulted with departments and General Counsel to analyze, document, monitor, and communicate risks and mitigation measures for the Enterprise Risk Management (ERM) program

Chicago, Il

A member of Marsh & McLennan Companies (MMC). CS STARS serves the technology needs of risk management professionals, insurance carriers, and third-party administrators, through integrated software and services that support risk management, claims administration, compliance management, and data management. Custom Solutions, CS STARS- Reported to Product Manager- Analyzed client requirements and converted them into business requirements, use cases, and workflow designs for customized software solutions - Participated in all phases of the application development lifecycle including requirements analysis, system design, development, quality assurance, implementation, and maintenance support of solutions

Los Angeles, Ca/ Chicago, Il

Client Service, CS STARS- Reported to the Regional Service Manager - Managed a book of business of 6 to 10 clients - Worked with client executive and account team to provide an integrated approach to risk management - Utilized project management methodology to produce and execute project plans to design, customize, and install the risk management information system STARS - Contributed to specification writing, testing, and executing customized projects including custom reports, 1099 and OSHA reporting, property values tracking, and premium allocations - Trained clients and prepared materials on all aspects of the STARS system and tools - Served as member of the training and client conference committees to support new team members and educate clients on product enhancements - Performed analysis to solve problems concerning data consolidation and technical configuration

Chicago, Il

Information Center, STARS- Developed, tested, and applied standard and complex custom programs to consolidate data - Reworked data conversions to correct and create efficiencies in current processes